Careers at Typeform

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Technical Customer Support Advocate (SF)

People who create typeforms are getting better data. How? By making it conversational—and getting closer to their audience.

Typeform creators are also getting more technical. And with the recent launch of our Developer Platform, we need more hands on deck to help them succeed.

Do you see support tickets, or people? Do you anticipate, empathize, and inspire? Are you a natural troubleshooter?

We’re looking for a Technical Customer Support Advocate to join us in San Francisco and give customers the best support possible.

Here’s Lauren, our Technical Team Lead:

“Even though our remote team is separated by the Atlantic ocean, we check in with each other, offer help, and tell terrible jokes. And we’re all about the GIFs.”

If you’re meticulous in your quest to personalize support, we’d love to hear from you.  

The Role

Here’s what you’ll do:

  • Train, guide, and inspire technical users via email, social media, and chat with the goal of making them engaged and active Typeform users.
  • Follow best practices in data collection, tagging, and tracking.
  • Shape Typeform’s future by constantly giving feedback to product teams about feature requests, pain points, etc.
  • Advocate internally on behalf of the user community.
  • Troubleshoot and report platform issues to the engineering team, and help craft alternative solutions or workarounds.  

You

Here’s what we’re after:

  • You’ve got experience in customer-facing roles in the SaaS industry.
  • You’ve got strong communication skills in English—verbal and written. Any other languages are a plus.
  • You can diagnose and solve tough technical problems—always keeping the user in mind.   
  • You can prioritize, multitask, and work effectively under pressure.
  • You’re empathetic, a good listener, and always want to provide the best possible answer to a problem.
  • You’re a (metaphorical) plate-spinner—attending to a variety of real-time communication tools all at the same time.
  • You like setting and hitting personal goals, as well as those that align with the team and company’s vision.
  • You’ve got an engineering or web development background. Perhaps you’ve worked with APIs.
  • You’ve worked with customer support or CRM platforms (like Zendesk or Freshdesk).
  • You’ve worked with agile methodologies and tools (JIRA or Confluence).
  • You can fly over to Barcelona a couple of times a year.

Think you’re a good fit? Hit apply—success might be just around the corner ;-)

Still browsing?

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

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