Careers at Typeform

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Operations Specialist

Are you content with the status quo, or do you act on opportunities to make things better?

Typeform’s Customer Success (CS) team supports people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.

All that work needs a mountain of metrics, efficient processes, and the right tools.

We’re looking for an Operations Specialist to join our freshly formed CS Ops team—and empower an entire department.   

Here’s Vincent, our Head of CS Operations:

“We’re a brand new ops team, focused on delivering value to our customer faster and more efficiently than ever before.”

Do you love digging into analysis to discover new insights? Is ultra-efficient organization your #1 superpower? Do you anticipate, empathize, and inspire?

Then we’d love to hear from you.

The Role

Here’s what you’ll do:

  • Create and monitor dashboards of real-time metrics.
  • Track the impact of our projects and calculate ROI.
  • Uncover hidden issues, potential wins, and areas for improvement.
  • Create flexible, supportive, and adaptable processes in a fast-paced environment.
  • Help manage projects across teams and departments.
  • Ensure processes are efficient and well-documented.
  • Select and implement the best tools for the job.
  • Make people’s lives easier through automation.
  • Map and improve data flows.
  • Try to master one of the many games at our Beach House.


Here’s what we’re after:

  • You’re friendly and helpful.
  • You’ve got a passion for making our customers successful.
  • You’re analytical and metrics-driven.
  • You’re fluent in English and Excel(some SQL knowledge would be a nice extra as well).
  • You’ve worked in an operational role for a customer-focused team.
  • You’re organized and detail-oriented.
  • You’re creative when it comes to tackling problems.

And now for the bonus round. Extra points if you have these, no worries if you don’t:

  • You’ve worked for a SaaS company.
  • You’ve worked with Tableau.

Think you’re a good fit? Hit apply—success might be just around the corner😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

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