Careers at Typeform

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IT Support engineer

 

Do you love interacting with humans as much as you do technology?

Typeform helps people turn data collection into an experience. But we believe you can’t get there without connecting on a more personal level first.

We’re looking for an enthusiastic and proactive IT Support Engineer.

Here’s Cristobal, our IT Support Engineer:

“We need someone that loves going the extra mile to help people out. They should be curious, adaptable, and always eager to learn more.”

As Typeform grows, our vision for IT is simple: To empower staff to master the latest tools and to create scalable and secure systems. 

Are you a problem solver? Are you the first to pounce on the latest tech trends? Do you like nutritious lunches and cheesy karaoke?

If yes, come and join our version of The IT Crowd—no basements, we swear.

The Role

Here’s what you’ll do:

  • Set up, inventory, reparation and troubleshooting of workstations (mixed environment, mostly Mac, some Windows and even some Linux) and any necessary peripherals.
  • Help people get to grips with new software and hardware.
  • Oversee our meeting rooms and make sure the AV/VC equipment is ready to go (Zoom, Bluejeans, Webex...)
  • Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) in a Cisco Meraki environment
  • Install and configure software as per our specifications and experience managing SaaS tools.
  • Buy hardware and software.
  • Manage and administrate our main tools: Google Suite, OKTA SSO, AD, LDAP, Jamf Pro (former Casper Suite) , Jira, Kaseya, Slack...
  • Give on-site and remote support to our offices in Barcelona and San Francisco and to our remote workers

You

Here’s what we’re after:

  • You are an experienced IT support technician with demonstrable experience working in highly changing environments with L1, L2 and L3 issues
  • You don’t know everything, but you’re willing to learn anything.
  • You like people. You like talking with people. You like helping people. (This role is as much about people as it is technology.)
  • You’re good at managing time and prioritizing requests.You’re proactive, motivated, and love challenges.
  • You are able to avoid distractions and focus on what needs to be done.
  • You like to keep your SLAs
  • You’re fluent in Spanish and strong in English.

And for some added bonus points:

  • You have good knowledge using Jamf Pro Suite.
  • You’re highly experienced working with OS X environments on a professional level
  • You’ve used ticketing systems, like Jira.
  • Experience working with SCCM or Intune environments
  • Experience managing MDM and BYOD suites

Hit Apply now and start the conversation.

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.