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Head of User Research

Typeform was founded by two designers looking to rid the web of boring forms with a disjointed user experience.

Now, we look to design the future of forms. Will it be voice? More chatbots? Holograms? Whatever it is, we’ll keep people at the heart of it all—by making it conversational.  

That’s where you come in. We need an outstanding Head of User Research.

You’ll collaborate with other designers and product managers in a fast-paced startup focused on user experience. We are looking for an experienced leader to develop the user research discipline at Typeform. You will build a user research team from the ground up. You will help us know our customer better and guide us in unifying the user experience across touchpoints, devices, and our organization.

Are you passionate about digital applications? Do you have empathy for humans? Are you passionate about leading teams inspired by our customers’ needs?

If so, you’ve got our attention.  

Here’s Chris, our Chief Design Officer:

“We’re inspired by our customers and in turn inspiring them with conversational experiences. We’re building a design community at Typeform that’s taking on exciting challenges across the company.”

The Role

Here’s what you’ll do:

  • Dive in with a hands-on approach, to start connecting the dots of the user experience across teams and the organization, through research initiatives.
  • Hire, build, and lead a centralized team of user experience researchers to support designers on Agile teams and unify the organizational approach to user research.
  • Communicate actionable insights balancing qualitative and quantitative data, making recommendations to key stakeholders in the leadership team.
  • Work closely with cross-functional teams of designers, product owners, engineers, data scientists, marketers, and others across the company providing leadership and hands on support with user research initiatives at the agile team and department level.
  • Embrace challenges with a solution-oriented mindset.
  • Eat tasty lunches on our sunny roof terrace.

You

Here’s what we’re after:

  • You have more than 5 years of experience as a people-manager.
  • You have at least 5 years in a user research role at a digital product, consumer focused company.
  • You have broad experience of evaluative and formative qualitative research methods and are comfortable planning, scoping, conducting, analysing and communicating research.
  • You are familiar with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesise quantitative data with qualitative user research.
  • You have a passion for making sense of user behaviour, using any available methods and are a dedicated advocate of a user-centered approach.
  • You are a great storyteller and communicator, and can build relationships with a diverse set of stakeholders.
  • You are capable of tackling ambiguous problem spaces and challenges.
  • You might have a degree in Human Computer Interaction, Social Science, or relevant field.
  • You’re fluent in English—we use it every day.

And for some added bonus points:

  • You’ve worked in an Agile environment with cross-functional teams.
  • You’ve worked in a startup environment and are a creative problem solver.  
  • You’ve got a weird/cool hidden talent.

If you love user research, we’d love to hear from you. Hit the button below.

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.