People who create typeforms are getting more data. How? By making it conversational—and getting closer to their audience.
In Customer Success, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.
Do you see support tickets, or people? Do you anticipate, empathize, and inspire?
We’re looking for a Head of Support to help people who use Typeform to get to value quickly and achieve their goals.
Here’s what Christine Werner, our Director of Customer Success has to say:
We’re looking for a SaaS support guru. A highly analytical and customer-oriented person that will be responsible to guide the Customer Support Team in order to guarantee the expectations of our customers and reach business objectives. Someone who has proven experience driving operational excellence, innovation, and developing a highly engaged team.
You are someone who is passionate about delivering best in class support experiences while looking for early trends and insights into why and when customers ask for help so we can anticipate needs and proactively solve them.
If you’re meticulous in your quest to personalize support, able to anticipate someone’s needs before they even come up, and carry an empathy torch the size of the Olympic cauldron, we’d love to hear from you.
Operational & Performance Mgmt:
Strategy & Innovation:
And it would be even better if you had the following (but no worries if you don’t):
Think you’re a good fit? Hit apply—success might be just around the corner ;-)
*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
With our resource library and a learning & development structure, you’ll have everything you need to help you grow.