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Customer Success

Customer Success Operations Specialist

Are you content with the status quo, or do you act on opportunities to make things better?

Typeform’s Customer Success (CS) team supports people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.

All that work needs a mountain of metrics, efficient processes and tools, and innovation through experimentation.

We’re looking for an Operations Specialist to join our CS team—to help empower and enable the CS teams.

Do you love digging into analysis to discover new insights? Is achieving operational excellence your #1 superpower? Do you love building and monitoring dashboards? Can you drive experiments and manage projects? Do you anticipate, empathize, and inspire?

Then we’d love to hear from you.

The Role

Here’s what you’ll do:

  • Manage projects and experiments across teams and departments.
  • Create and monitor dashboards of real-time metrics.
  • Track the impact of our projects and calculate ROI.
  • Map and improve data flows.
  • Create flexible, supportive, and adaptable processes in a fast-paced environment.
  • Uncover hidden issues, potential wins, and areas for improvement.


Here’s what we’re after:

  • You’re friendly and helpful.
  • You’re fluent in English.
  • You’ve worked in an operational role for a customer-focused team.
  • You’re analytical and metrics-driven with a working knowledge of SQL.
  • You have great Excel skills
  • You are extremely organized
  • You have the ability to influence and drive change without direct authority.
  • You take things from start to finish and measure your impact
  • You have experiencing collaborating and influencing cross-functional teams
  • You’ve worked for a SaaS company
  • You have Project Management experience

Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Still browsing?

Like rummaging around the back of your couch, you won’t always find what you’re looking for straight away. Check out our other open positions.

Why work at Typeform?

Good question. Here’s a few reasons...

Great culture

Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

Over 30 nationalities

Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

Make yourself at home

Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

Flexible working hours

Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

¿Me entiendes?

Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

Fuel for thought

Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

Discounted gym access

Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

Keep on learning

With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

How you ask is everything.