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IT

Senior IT Support Engineer

Do you love interacting with humans as much as you do technology?

Typeform helps people turn data collection into an experience. But we believe you can’t get there without connecting on a more personal level first. 

We’re looking for an enthusiastic and proactive Senior IT Support Engineer.

Here’s Cristobal, our Senior IT Support Engineer:

“We need someone that loves going the extra mile to help people out. They should be curious, adaptable, and always eager to learn more.”

As Typeform grows, our vision for IT is simple: To empower staff to master the latest tools and to create scalable and secure systems.  

Are you a problem solver? Are you the first to pounce on the latest tech trends? Do you like nutritious lunches and cheesy karaoke? 

If yes, come and join our version of The IT Crowd—no basements, we swear.

The Role

Here’s what you’ll do: 

  • Work together with other teams (Business systems, Security, Operations, etc.) to find the best solutions that help us to prepare our infrastructure for the future
  • Helping us to create and implement our IAM strategy by working with OKTA as our IdP and integrating different services (GSuite, directory, logs system, Jamf, SCCM…) with it
  • Contribute to the Corporate IT process automation, facilitating the orchestration of tools and processes through automated workflows.
  • You will document the new tools and you will help your colleagues in the team to use them
  • Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) in a Cisco Meraki environment
  • Manage and administrate our main tools: Google Suite, OKTA SSO, AD, LDAP, Jamf Pro (former Casper Suite) , Jira, Kaseya, Slack…
  • Oversee our meeting rooms and make sure the AV/VC equipment is ready to go (Zoom, Bluejeans, Webex...)
  • Give on-site and remote support to our offices in Barcelona and San Francisco and to our remote workers

You

Here’s what we’re after: 

  • You are an experienced IT support technician with demonstrable experience working in highly changing environments with L1, L2 and L3 issues
  • You don’t know everything, but you’re willing to learn anything
  • You like people. You like talking with people. You like helping people. (This role is as much about people as it is technology)
  • You’re good at managing time and prioritizing requests. You’re proactive, motivated, and love challenges
  • You are able to avoid distractions and focus on what needs to be done.
  • You like to keep your SLAs
  • You have experience managing Jira

 

And for some added bonus points: 

  • You have good knowledge using Jamf Pro Suite
  • You’re highly experienced working with OS X environments on a professional level
  • You’ve used ticketing systems, like Jira
  • Experience working with SCCM or Intune environments
  • Experience managing MDM and BYOD suites
  • Experience with AWS


Hit Apply now and start the conversation.

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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Why work at Typeform?

Good question. Here’s a few reasons...
Culture

Great culture

Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Nationalities

Over 30 nationalities

Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Slippers

Make yourself at home

Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Flexible

Flexible working hours

Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
spanish

¿Me entiendes?

Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
Health

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Barception

Fuel for thought

Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Gym-v2

Discounted gym access

Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
Books

Keep on learning

With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

How you ask is everything.