Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.
The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.
Typeform is a team of over 200 people representing 30 countries. Typeform is backed by fantastic investors – General Atlantic, Index Ventures, Point Nine Capital, RTAventures, and Connect Ventures. We have offices in Barcelona, Spain and in San Francisco, United States.
About the Role
In Customer Success, we inspire people to build the best typeforms they possibly can. That helps them make progress in their business, provide an unparalleled experience to their customers and ensuring they remain loyal users and advocates for Typeform in their communities.
To help us with this mission, we are looking for an ambitious Customer Success Manager to proactively and reactively drive retention and expansion of our most strategic customers.
As a Customer Success Manager, you'll work closely with strategic customers to discover their business needs and challenges and then advise them on the best ways to use Typeform to solve them. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Typeform.
To be successful, you must be able to manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and then communicating that product to users.
In this role you will collaborate with Business Development, Product, Creative and other departments to help orchestrate and drive success for our customers. Not only will you be a key member of the Customer Success team, but you will also act as the voice of your customers internally at Typeform.
*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.
How you ask is everything.