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Customer Success

Customer Support Advocate

About Typeform

Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.

Typeform is a team of over 200 people representing 30 countries. We have offices in Barcelona, Spain and in San Francisco, United States.

About the Role

Are you a natural troubleshooter, always looking to solve the next problem? Do you care about creating a remarkable customer experience? Are you a strong communicator and quick thinker? Are you fluent in both English and Spanish? Would your friends describe you as smart, humble, or empathetic? If so, it’s time we talked.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~Maya Angelou

Typeform is making online data collection more and more conversational, and we’re growing fast. We’re looking for a passionate and inspired Customer Advocate to join us in our Barcelona office. Your mission? Give customers the best support humanly possible.

You will:

  • Develop and maintain long-term relationships with people who use Typeform
  •  Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
  • Troubleshoot and report issues in the platform, help prioritize them, and craft alternative solutions or workarounds for premium users
  • Follow best practices in data collection, tagging, and tracking
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc.
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s
  • Be a role model that part-time and future full-time employees can follow in terms of team culture, expectations, and work ethic

You have:

  • You have experience working in customer-facing roles within the SaaS industry.
  • Knowledge of Typeform at end-user level (we’ll turn you into a guru when you join us).
  • Experience working in the software industry.
  • Strong communication skills, and fluency in verbal and written English
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs.
  • Organized, self-motivated, and detail-oriented.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • You are able to channel user community feedback to the company.
  • You’re able to work against qualitative and quantitative standards and personal development goals in line with the team’s and the company’s vision.
  • Team player with demonstrated ability to execute across a cross-functional team.
  • Schedule flexibility. Availability to work on weekends or bank holidays would be a plus.
  • Demonstrated ability to show empathy and take ownership of customer queries providing the best answers to our users
  • You have experience working with these platforms: Customer Support or CRM platforms (for instance, Zendesk or Freshdesk)

These would be great:

  • You’ve worked in SaaS or tech startup
  • You’ve worked in an Agile environment

Think you’re a good fit? Hit apply—success might be just around the corner ;-)

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Still browsing?

Like rummaging around the back of your couch, you won’t always find what you’re looking for straight away. Check out our other open positions.

Why work at Typeform?

Good question. Here’s a few reasons...
Culture

Great culture

Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Nationalities

Over 30 nationalities

Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Slippers

Make yourself at home

Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Flexible

Flexible working hours

Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
spanish

¿Me entiendes?

Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
Health

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Barception

Fuel for thought

Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Gym-v2

Discounted gym access

Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
Books

Keep on learning

With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

How you ask is everything.