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Customer Success

Director of Inside Sales (San Francisco)

About Typeform

Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today our purpose is simple: to reinvent how brands and communities interact, so they can bring their best to every interaction.

We believe that when people bring their best to every interaction, good things happen. We also believe that the most important interaction on the web is the exchange of information, and that exchange usually happens through online forms. As technology evolves, we want to continue to help companies bring their best to their communities, so they get the data they need to grow their organizations.  Join us in making every interaction count.

Typeform is a team of over 200 people representing 30 countries. Typeform is backed by fantastic investors – General Atlantic, Index Ventures, Point Nine Capital, RTAventures, and Connect Ventures. We have offices in Barcelona, Spain and in San Francisco, United States. 

About the team

The Director of Inside Sales, based in San Francisco and reporting to the Global Head of Business Development based in San Francisco., will manage our sales team across North America and Europe. You will be a player-coach working alongside a small team of SDRs and AEs. In this role, you will work with Product and Marketing to define lead generation strategy and leverage existing inbound leads as well as define strategies to identify and contact potential leads among our freemium customers. Together with the Marketing team, you will continue to refine the Ideal Customer Profile for the Sales team, define and prioritize the list of target accounts for SDRs and develop a playbook for initial outreach and pipeline development. You will also work with Product Marketing to build a playbook and sales enablement for Account Executives. You will hone our sales pitch and demo, define process for qualifying leads and work with our Finance team to refine the pricing model for mid-market and enterprise.

About the Role 

Typeform is looking for a Director of Inside Sales to launch and grow inside sales practice within Typeform. In this role, you will develop Typeform Inside Sales strategy, hire the team and build our sales Playbook.

As Typeform product continues to evolve, so does our customer base. Over the last year, we have been organically moving upmarket expanding our customer base to include mid-market and enterprise customers. While the move has been organic, we see significant growth potential for Typeform in the mid-market and we are building an Inside Sales team to capture this opportunity. 

Typeform is growing very rapidly. With growth, comes ambiguity and frequent change. To be successful in this role, you must be a highly motivated, proactive self-starter who can operate in a dynamic environment of a fast-growing company. You must be a strategic thinker and an exceptional relationship builder. 

This is what you'll be busy with

  • Refine Ideal Customer Profiles with Product Marketing and define optimal Value Proposition for different customer segments.
  • Develop an end-to-end inside sales playbook, from prospecting to sales pitch and demo.
  • Hire, train and continue developing the team of SDRs and AEs across San Francisco and Barcelona.
  • Collect customer feedback during the sales process and through win/loss survey to understand opportunities to improve the Product, Value Proposition and the Sales Playbook.
  • Track pipeline, prioritize team engagement and build a repeatable sales machine. 

About you 

Here's the kind of person we're after: 

  • Bias towards action, a player-coach who can set up processes and train salespeople, but doesn’t mind rolling up the sleeves to prospect and sell directly when required. 
  • Strong Solutions Selling background and experience selling SaaS platforms to mid-market companies.
  • Strong business management skills with the ability to define and use metrics to drive business.
  • Experience developing a sales process from scratch and defining and executing a land-and-expand strategy.
  • Experience managing Sales Development Representatives and Account Executives.
  • Experience working with Marketing on Account-Based strategy, defining ICPs, prioritizing accounts and working with marketing to define lead nurturing strategies.
  • 10+ years of experience in sales with a minimum of 5 years experience in a management role.
  • Bachelor’s Degree required, MBA or other advanced degree preferred.
  • A sense of humor and humbleness. 

Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Still browsing?

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Why work at Typeform?

Good question. Here’s a few reasons...

Great culture

Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

Over 30 nationalities

Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

Make yourself at home

Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

Flexible working hours

Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

¿Me entiendes?

Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

Fuel for thought

Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

Discounted gym access

Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

Keep on learning

With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

How you ask is everything.