Help us make things a little more human

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Customer Success

Learning and Support Specialist - Videoask

About Typeform / Videoask

Typeform was founded by two designers who saw a problem: web forms are boring. And people don’t fill out boring forms, so businesses miss out on valuable data. What if forms felt a little more human? Today, Typeform is reinventing how brands and audiences interact. Video, conversational user interfaces, talking toasters (possibly)—whatever.

VideoAsk is our latest product, a video-driven UX that makes asynchronous interactions with any audience easy and engaging. We are scaling fast and we need people like you to help us run it as a small startup inside Typeform. Interested to be part of the future of online interaction? Keep reading then.

About the Team

You will be part of the Education team. We're a small team creating and managing Typeform's customer-facing help and documentation materials. We write tutorials, inspirational guides and videos to help and engage our user base. We're part of the Customer Success department, helping us to stay as close to our users as possible, and work closely with our Product and Marketing teams to make sure we're up to date and on-brand. 

About the Role

What you’ll do:

  • Respond to user inquiries principally via asynchronous Video (sometimes live) but also via slack and potentially other channels as we grow (Other channels, such as zoom, email, social, might be needed in the future.)
  • Proactively engage with VideoAsk customers to gain insights and help nurture them in their early days.
  • Be a VideoAsk guru. Train, guide, and inspire users to get the most out of our product.
  • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for users.
  • Follow best practices in data collection, tagging, and tracking.
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction.
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc.
  • Work closely with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and opportunities/innovation.
  • Help customers learn by writing/recording useful how-to articles.
  • Create VideoAsk templates and use cases that inspire existing and potential customers to get the most out of Video Ask.
  • Analyze customer feedback and apply it to improve documentation proactively.
  • Work closely with the Editorial team to ensure our Help Center is consistent with our brand guidelines.

About You

Are you kind of a “jill or jack” of all trades? Do you like engaging with people on video? Creating really great content that helps customers learn and get inspired? Enjoy solving unique problems customers have in a fun and engaging way? Are you self-motivated, driven, curious, and ambitious? If so, it’s time we talked

Here's what we are after:

  • Native English speaker 
  • Smart, Confident & Outgoing personality (without being arrogant)
  • Passionate about product and helping users get to value
  • Ability to think on your toes and improvise (for asynchrounous video support
  • Ability to have a good overview of technical questions (e.g API)
  • You're not put off by technical talk!
  • Ability to understand people's questions in context, technically (tell them what the technical solution is, when they are not aware).
  • You're a good writer, with a lively voice.

These would be great:

  • Experience with recording yourself in video (e.g vlogging)
  • Some technical experience with cameras and lighting techniques
  • Experience creating video tutorials
  • Having worked on an early stage product

Think you’re a good fit? Hit apply—success might be just around the corner ;-)

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Still browsing?

Like rummaging around the back of your couch, you won’t always find what you’re looking for straight away. Check out our other open positions.

Why work at Typeform?

Good question. Here’s a few reasons...
Culture

Great culture

Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Nationalities

Over 30 nationalities

Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Slippers

Make yourself at home

Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Flexible

Flexible working hours

Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
spanish

¿Me entiendes?

Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
Health

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Barception

Fuel for thought

Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Gym-v2

Discounted gym access

Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
Books

Keep on learning

With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

How you ask is everything.