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Customer Success

Senior Video Learning Production Specialist

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company’s showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn’t be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We’re building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the team

In Customer Success, we inspire people to build the best typeforms they possibly can. That helps them make progress in their business, provide a stellar experience to their customers and ensure they remain loyal advocates for Typeform in their communities.

To help us with this mission, we are looking for a Senior Video Learning Production Specialist who will help educating our users and helping them achieve their goals with Typeform.

About the role

We’re looking for a confident, talented, and passionate Video Learning Production Specialist to join our team.

Do you get thrilled by the thought of educating and inspiring an audience? Are you tech-savvy, a great communicator, and comfortable with creative and design tasks?In Customer Success, we support people to build the best typeforms they possibly can. When customers make progress, they get more value—and stick around for longer. 

Here’s Jon, our Education Lead:

“Video is essential for our Help Center. We’re looking for someone who can create and voice approachable, friendly video guides. We’d like you to really own the project, bringing your ideas and innovation to video education at Typeform.” 

You’ll join a close-knit, agile team built on trust, support, and cups of tea/alternative. You’ll collaborate and contribute through daily catch-ups and fast feedback sessions. 

What you’ll do:

  • Create and voice screencast-style video tutorials, from writing the script, recording to editing and posting
  • Ensure video production is professional and meaningful via right tools, right resources, and right processes.
  • Drive innovation and experimentation in video creation and sharing methods which create the most impact.
  • Building out a video content strategy and roadmap that aligns to overall content/learning strategy.
  • Working closely with Data teams to build metrics and dashboards that assess the impact of video content on key customer engagement and retention metrics.
  • Maturing and scaling the ‘close loop’ feedback model based on voice of customer, product usage and new product features to guide new video production priorities,
  • Share video results/feedback with other teams within Customer Success as well as across marketing and product teams.
  • Contribute to Online Community growth by developing an approach to enable customers to share ‘home grown’ videos that enable and educate other customers. 
  • Experiment with different short and longer video content across our platform
  • Help to shape the content and direction of our Help Center
  • Become a Typeform product expert
  • Mentor the other member of the team and help them raise their technical video production skills

About you

Here's what we are after:

  • You have 3 years experience creating educational video content
  • You have 3 years working in a tech or SaaS company
  • You have experience working in or with customer success or education teams
  • You like to mentor others and help other grow
  • You have experience with developing production roadmaps
  • You have experience with innovation and experimenting with video education
  • You are a native English speaker
  • Extensive video recording and editing knowledge (eg Adobe editing suite-Premiere Pro, Audition, After Effects, Screenflow)
  • You're experienced in professional standard Audio recording and editing
  • You have script writing experience and had voiceover training

These would be great:

  • Knowledge of Learning Management Systems
  • Knowledge of Online Community platforms (such as Insided)
  • Experience working with Zendesk and Contentful
  • Knowledge of Wistia and managing a YouTube channel
  • Experience mentoring team members
  • Technical knowledge (programming languages, Saas workflows and integrations)

Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.

Still browsing?

Like rummaging around the back of your couch, you won’t always find what you’re looking for straight away. Check out our other open positions.

Why work at Typeform?

Good question. Here’s a few reasons...

Great culture

Here a typeform we put our customer first, starting from empathy we know that we win (and lose) together. And most importantly remember to bring joy to the journey along the way. This is how we create a meaningful culture.

Over 35 nationalities

Typeform is a diverse group of professionals from all over the world. With so many different perspectives, we get to learn from each other every day.

Make yourself at home

Typeform's future is a hybrid. Which means we work to support you in working at your best whatever that may mean. Our offices in Barcelona and San Francisco are designed for you, if you need them and when you need them!

Flexible working hours

We love working together, so we have office hours to ensure we get to collaborate, but of course we always offer flexibility. Some of us are morning people, some of us are night owls. We focus on results, not what time you start working.

¿Me entiendes?

If you just moved to Spain, our language courses can help you settle fast. You'll feel home in no time. Working from another location? You are welcome to join and improve your language skills! After all as they say those that conjugate together, stay together.

Private health insurance

As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

Discounted gym access

Like to exercise your muscles as much as your brain? We offer you a discounted gym access in Barcelona and gym reimbursement if you are based in the US.

Keep on learning

At Typeform, you'll learn something new every day, and we encourage you to keep developing yourself professionally with your own L&D budget.

How you ask is everything.