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Customer Success

Sr Manager of Sales Operations (US Remote)

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company’s showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn’t be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We’re building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the Team

Our Sales Team is focused on expanding the customer base and discovering new business. Besides, we’re proud to have some team members in San Francisco and in Barcelona, for better global outreach :) We are open for this role to be located across different US locations as long as they can overlap some hours with Barcelona’s teams. 

About the Role

Reporting to the Director of Inside Sales, you will be responsible for developing and overseeing a smooth, effective sales process to enable the growth of the organizations we support. In other words, you and your team will take care of everything reps need to have in place to support their ability to sell.  In many ways, they are a swiss-army knife for a sales leader who can not only interpret the vision laid forth but knows how to execute on the plan, and is goal oriented toward problem solving.  

What you’ll do:

  • Take the big picture and break it down into components
  • Compartmentalize all the different areas of sales operations and understand the business impact. 
  • Creating a high performing sales team requires a solid focus on the process
  • Understand the current system and how to improve it with incremental changes based upon priority
  • Data-driven mindset to measure outcomes in sales efficiency both at individual and team level
  • Help remove barriers, motivate and teach different aspects of sales depending on the experience of the sales person
  • Connecting with the strategy team so as to convey the business opportunities of the sales organization
  • Correlating how changes are really impacting sales and being able to understand business drivers from data
  • Driving the vision home with multiple stakeholders, cross functional project-management
  • Working closely with sales leadership to understand the challenges when putting a plan in place 

About You

Here's what we are after:

  • Minimum of 4+ years of experience with sales ops or higher functioning consulting around business operations
  • Minimum of 2+ years of sales experience with SaaS startups
  • Experience developing sales people and managing them
  • Experience with systems from CRM, Social, Finance, Data and more
  • Experience working cross-functionally with different teams 
  • Experience with SMB, Mid-market (Enterprise is a plus) What drives each market segment
  • Experience with Learning Management Systems
  • Comfortable dealing with ambiguity and ability to adapt to changing environment and needs
  • Excellent written and verbal communication skills and strong executive presence
  • Ability to influence and work with a diverse multi-cultural group of stakeholders
  • Highly motivated, with a sense of urgency and ability to deliver multiple tasks under pressure

Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.When you speak to a prospective customer, is your goal to sell or deliver value?


Still browsing?

Like rummaging around the back of your couch, you won’t always find what you’re looking for straight away. Check out our other open positions.

Why work at Typeform?

Good question. Here’s a few reasons...

Scaling a meaningful culture

We start from empathy, always with the customer in mind. We bring our best everyday, owning our mistakes, remaining accountable, delivering results fast and learning faster. We win (and lose) together. And we encourage each other along the way, adding a human touch.

Make yourself at home

Today we are a Hybrid company, learning to get the best of in-office and WFH environments, constantly learning and improving to help everyone have the best setup for success. Some examples are: top-notch gear, WFH setup + monthly support allowance, private health insurance, mental health support, discounted gym access, wonderful events and many other perks.

Flexibility is king

As we scale, we are upgrading our ways of working to adapt to a more asynchronous way of working, which combined with all the flexibility you need to perform like a grown-up who does not need to be chased, eases night-owls and early birds from all over the world to go the extra mile and deliver their best work ever.

Over 35 nationalities

Typeform is a diverse and inclusive group of professionals from all over the world on a mission to Inspire brands to have meaningful conversations, at scale. With so many different perspectives, we get to learn from each other, improving ourselves every day.

Keep on learning

At Typeform, you'll learn something new every day. Growing fast means more opportunities for everyone, and we encourage you to drive your own journey with us and keep developing yourself professionally with your own L&D budget.

¿Me entiendes?

If you just moved to Spain, our language courses can help you settle fast. You'll feel home in no time. Working from another location? You are welcome to join and improve your language skills! After all, as they say, those that conjugate together, stay together.

How you ask is everything.