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IT Support Engineer

Are you the most tech-literate person you know? Do you have next level problem-solving skills? Can you provide friendly support and go the extra mile to help people out? Are you adaptable and curious? Do you like working in lofty, plant-filled spaces and eating gourmet lunches? If that sounds like your jam and you’re looking for a place to develop your IT skills further, we have to talk!

Typeform is an app for creating beautiful, conversational online forms, and we’re growing fast.

We’re looking for an enthusiastic IT Support Engineer to work in our IT Team, installing and maintaining computer and network systems at our offices. You’ll also be the go-to person when anyone needs help or has a question about how a piece of hardware or software works.

What you'll do here:

  • Set up workstations (mostly Mac, some Windows) and any necessary peripherals, reinstall machines when needed, update them… Anything in order to keep the wheels turning!
  • Help people operate new software and hardware.
  • Provide orientation and guidance on how to operate new software and computer equipment.
  • Help us create a neat and organized office; keep an inventory list, declutter and label cabling.
  • Troubleshoot and resolve problems, replacing computers and transferring info.
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
  • Install and configure software according to our specifications.
  • Maintain and optimize the performance of local networks and SSID’s.
  • Keep an inventory of all computers and peripherals.
  • Own small projects such as network improvements or asset enrollment.
  • Provide support for meetings (AV/VC equipment)
  • Administrate Google apps.
  • Administrate networks.

About you:

  • You have at least 3 years of onsite support experience.
  • You have 1–2 years experience (admin level) with Mac OSX
  • You’re knowledgeable in different areas of IT such a asset management, and software management,
  • You don’t know everything, but you’re willing to learn anything.
  • You like people. You like talking with people. You like helping people. (This role is as much about people as it is about technology.)
  • You’re good at managing time and prioritizing requests.
  • You have an in-depth understanding of diverse computer systems, networks and troubleshooting experience with Apple OSX products.
  • You’re proactive, motivated, and love challenges.
  • You’re fluent in English and Spanish.
  • You have authorization to work in the EU.

Nice to have:

  • Knowledge of AVVC equipment
  • Multimedia equipment such a microphones and sound systems
  • Jamf/ Casper system experience
  • Some  experience in networking and security.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • Half-day Fridays

    Whether you head to the barception for a drink or do your own thing, you can put down tools early on Fridays.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • 24 days of holiday

    Actually, it’s 23, but we throw in your birthday too :) There’s plenty to explore in and out of Barcelona—enjoy!

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Top-notch equipment

    Whatever your preferred technology, we believe you should have the best to help you be as productive as possible.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

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