Video Learning Production Specialist (Remote Spain)

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company's showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn't flush down the toilet. Today, Typeform is a team of around 400 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We're building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the team

In Customer Engagement, we inspire people to build the best typeforms and videoasks they possibly can. That helps them make progress in their business, provide a stellar experience to their customers and ensure they remain loyal advocates for us in their communities.

To help us with this mission, we are looking for a Video Learning Production Specialist who will help educating our users and helping them achieve their goals with VideoAsk.

About the role

We're looking for a confident, talented, and passionate Video Learning Production Specialist to join our team and create educational videos for VideoAsk.

Do you get thrilled by the thought of educating and inspiring an audience? Are you tech-savvy, a great communicator, and comfortable with creative and design tasks?In Customer Success, we support people to build the best typeforms they possibly can. When customers make progress, they get more value—and stick around for longer.

Here's Jon, our Education Lead that you will report to:

"Video is essential for our Help Center. We're looking for someone who can create and voice approachable, friendly video guides. We'd like you to really oversee the project, bringing your ideas and new ideas to video education at VideoAsk."

You'll join a close-knit, agile team built on trust, support, and cups of tea/alternative. You'll collaborate through daily catch-ups and fast feedback sessions.

What you'll do:

  • Create and voice screencast-style video tutorials, from writing the script, recording to editing and posting. You can find an example here.
  • Ensure video production is professional and meaningful by the right tools, right resources, and right processes.
  • Inspire creativity and experimentation in video creation and sharing methods which create the most impact.
  • Mature and scale the 'close loop' feedback model based on voice of customer, product usage and new product features to guide new video production priorities,
  • Share video results/feedback with other teams within Customer Engagement and across marketing and product teams.
  • Contribute to Online Community growth by developing an approach to allow customers to share 'home grown' videos that enable and educate other customers.
  • Experiment with different short and longer video content across our platform
  • Help to shape the content and direction of our Help Center
  • Become a VideoAsk product expert

About you

Here's what we are after:

  • You have 1+ years experience creating educational video content
  • You have 1+ years working in a tech or SaaS company
  • You have experience working in or with customer success or education teams
  • You have experience with innovation and experimenting with video education
  • You're comfortable putting your voice and face online!
  • You are a (near) native English speaker
  • Extensive video recording and editing knowledge (eg Adobe editing suite-Premiere Pro, Audition, After Effects, Screenflow)
  • You're experienced in professional standard Audio recording and editing

These would be great:

  • Knowledge of Learning Management Systems
  • Knowledge of Online Community platforms (such as Insided)
  • Experience working with Zendesk and Contentful
  • Knowledge of Wistia and managing a YouTube channel

We're now a remote first company so this job can be based in our office in Barcelona or as a remote role in Spain. You'll be made to feel at home from the first moment, thanks to our thoughtfully designed remote onboarding. You'll get a €1,000 one-off payment to kit out your home office, plus €120 per month to cover any extra expenses. Other benefits include flexible working hours, a learning and development budget and private health insurance.

Think you're a good fit? Hit apply—success might be just around the corner 😉

  • Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customers, and we want our employees to reflect those differences. At Typeform, we're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.

Interested? Hit apply and show us what you've got.

Apply now

Why work at Typeform?

Good question. Here are a few reasons...

Scaling a meaningful culture

We start from empathy, always with the customer in mind. We bring our best everyday, owning our mistakes, remaining accountable, delivering results fast and learning faster. We win (and lose) together. And we encourage each other along the way, adding a human touch.

Make yourself at home

Today we are a Hybrid company, learning to get the best of in-office and WFH environments, constantly learning and improving to help everyone have the best setup for success. Some examples are: top-notch gear, WFH setup + monthly support allowance, private health insurance, mental health support, discounted gym access, wonderful events and many other perks.

Flexibility is king

As we scale, we are upgrading our ways of working to adapt to a more asynchronous way of working, which combined with all the flexibility you need to perform like a grown-up who does not need to be chased, eases night-owls and early birds from all over the world to go the extra mile and deliver their best work ever.

Over 35 nationalities

Typeform is a diverse and inclusive group of professionals from all over the world on a mission to Inspire brands to have meaningful conversations, at scale. With so many different perspectives, we get to learn from each other, improving ourselves every day.

Keep on learning

At Typeform, you'll learn something new every day. Growing fast means more opportunities for everyone, and we encourage you to drive your own journey with us and keep developing yourself professionally with your own L&D budget.

¿Me entiendes?

If you just moved to Spain, our language courses can help you settle fast. You'll feel home in no time. Working from another location? You are welcome to join and improve your language skills! After all, as they say, those that conjugate together, stay together.

How you ask is everything.

Start creating