Senior Data Scientist - Customer Engagement

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company’s showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn’t be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We’re building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the Team

At Typeform, the Data team is making data our #1 asset. And we know how important that is— our product helps people collect information in the best way possible, by making it conversational.  

That’s why we need you. We are looking for a Senior Data Scientist to join our Customer Engagement Data Science Chapter - the mission is to help our users understand and better use Typeform, and our team members to help engage with them.

Our mandate is very exciting, as we sit in between Marketing, Product and Sales, and are tasked to help in areas such as Community, emails campaigns, propensity models, Support tickets, Educational Center and of course, users modelling.  Our tools of choice are insights, Machine Learning models and visualisations.

About the Role 

Here’s what you’ll do:

  • Understand the business domain and goals of the CE organization and teams.
  • Derive insights from our customers behaviours & journeys  to shape the strategies and work of our VP and Directors, and to support the work of the teams.
  • Scope and develop propensity models to model our users behaviour.
  • Continuously generate data-driven hypotheses and advocate on testing best practices, contributing to accelerate our testing cycles.
  • Build machine learning models as fit. We anticipate classification and NLP tasks.
  • Define benchmarks, goals, and KPIs and help our Data Viz Expert develop dashboards.
  • Communicate results and insights from your analyses to our top stakeholders, and collaborate with them on further iterations.
  • Collaborate, learn, share, and brainstorm with other data scientists. 
  • Mentor more junior members in the organization and help them grow professionally.

About you

Here’s what we’re after:

  • You've got 5+ years of experience as a data scientist or equivalent, ideally with some experience on user modelling.
  • You are proficient in programming in one between Python or R.
  • You have a proven track record of building machine learning models that had a positive impact on the business, across different tasks and domains.
  • You have hands-on experience with code versioning.
  • You value simple and effective solutions over complicated brain-melters.
  • You're a great communicator. You can take a complex concept and make it sound simple, using clear visual references to help.
  • You like taking on big challenges—given the appropriate time and resources.
  • You're hungry to learn and embrace healthy debate.
  • You're empathic, enthusiastic, and collaborative.
  • You enjoy helping others grow through constant feedback and mentorship.
  • You're fluent in English and eager to work in a multicultural, international environment.

It'd be amazing if you had some of the following:

  • Experience with Deep Learning  (ideally with a python-based framework).
  • Experience with A/B and Multivariate test design and implementation.
  • Extended experience working in the SaaS industry, and ideally in a company that's committed to fast growth.
  • Experience with Looker or Streamlit.io
  • Experience with MLOps.
  • Contributions to open source projects.
  • Experience with cloud computing.

 Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.

 

Interested? Hit apply and show us what you've got.

Apply now

Why work at Typeform?

Good question. Here are a few reasons...
Culture

Scaling a meaningful culture

We start from empathy, always with the customer in mind. We bring our best everyday, owning our mistakes, remaining accountable, delivering results fast and learning faster. We win (and lose) together. And we encourage each other along the way, adding a human touch.
Slippers

Make yourself at home

Today we are a Hybrid company, learning to get the best of in-office and WFH environments, constantly learning and improving to help everyone have the best setup for success. Some examples are: top-notch gear, WFH setup + monthly support allowance, private health insurance, mental health support, discounted gym access, wonderful events and many other perks.
Flexible

Flexibility is king

As we scale, we are upgrading our ways of working to adapt to a more asynchronous way of working, which combined with all the flexibility you need to perform like a grown-up who does not need to be chased, eases night-owls and early birds from all over the world to go the extra mile and deliver their best work ever.
Nationalities

Over 35 nationalities

Typeform is a diverse and inclusive group of professionals from all over the world on a mission to Inspire brands to have meaningful conversations, at scale. With so many different perspectives, we get to learn from each other, improving ourselves every day.
Books

Keep on learning

At Typeform, you'll learn something new every day. Growing fast means more opportunities for everyone, and we encourage you to drive your own journey with us and keep developing yourself professionally with your own L&D budget.
spanish

¿Me entiendes?

If you just moved to Spain, our language courses can help you settle fast. You'll feel home in no time. Working from another location? You are welcome to join and improve your language skills! After all, as they say, those that conjugate together, stay together.

How you ask is everything.

Start creating