Senior Director of Brand Operations

About Typeform

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company’s showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn’t be flushing down the toilet. Today, Typeform is a team of over 300 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We’re building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the Role

We are looking for a Jira administrator with proven experience building and improving Jira projects , automations and translating development and not engineering team workflows into Jira, Jira server and service manager (Service Desk).  We need someone with experience working with API & Webhook triggers, asset management with Insights and AWS (Desired).

Here's what you´ll do: 

  • Creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
  • Install, manage and administer Jira add-ons, plugins, and extensions.
  • Performs hands-on Jira Project development
  • Troubleshoot issues, communicate with process owners, and continue to improve support processes
  • Analyze requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately
  • Familiar with Agile best practices and building Jira projects to promote those best practices
  • Works closely with stakeholders organize and plan the best approach to the project and guides the business and IT in achieving the best solution including management of complex Jira projects with multiple points of integration and risks
  • Excellent communicator who can work with and influence all functions and levels.
  • Proven success in a fast-paced environment
  • Self-motivated and a driven achiever
  • Must be detail-oriented and demonstrate careful decision-making skills
  • Will need to work independently with minimal supervision

About You

Here's what we are after:

  • Bachelor’s degree or equivalent work experience and/or training
  • Experience as a JIRA Administrator with experience customizing JIRA projects complex workflows, screen schemes, permission schemes, and notification schemes required within a high growth business required
  • Expert level Atlassian is a plus.
  • Expert familiarity with supporting Jira Software, Jira Service Desk, and Jira Cloud

Bonus round (not compulsory, but you’ll hit the high score):

  • AWS hosted Jira infrastructure experience
  • Asset Management configuration with Jira and Jira add-ons (Insight preferred)
  • Understanding of incident and change management processes and best practices

Note: This position will start initially as a 6-month contract with a view on turning into an FTE position. 

Interested? Hit Apply now and show us what you’ve got.

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

Interested? Hit apply and show us what you've got.

Apply now

Why work at Typeform?

Good question. Here are a few reasons...

Scaling a meaningful culture

We start from empathy, always with the customer in mind. We bring our best everyday, owning our mistakes, remaining accountable, delivering results fast and learning faster. We win (and lose) together. And we encourage each other along the way, adding a human touch.

Make yourself at home

Today we are a Hybrid company, learning to get the best of in-office and WFH environments, constantly learning and improving to help everyone have the best setup for success. Some examples are: top-notch gear, WFH setup + monthly support allowance, private health insurance, mental health support, discounted gym access, wonderful events and many other perks.

Flexibility is king

As we scale, we are upgrading our ways of working to adapt to a more asynchronous way of working, which combined with all the flexibility you need to perform like a grown-up who does not need to be chased, eases night-owls and early birds from all over the world to go the extra mile and deliver their best work ever.

Over 35 nationalities

Typeform is a diverse and inclusive group of professionals from all over the world on a mission to Inspire brands to have meaningful conversations, at scale. With so many different perspectives, we get to learn from each other, improving ourselves every day.

Keep on learning

At Typeform, you'll learn something new every day. Growing fast means more opportunities for everyone, and we encourage you to drive your own journey with us and keep developing yourself professionally with your own L&D budget.

¿Me entiendes?

If you just moved to Spain, our language courses can help you settle fast. You'll feel home in no time. Working from another location? You are welcome to join and improve your language skills! After all, as they say, those that conjugate together, stay together.

How you ask is everything.

Start creating