Are you a seasoned Saas operations guru? Are you hands on? Do you love to dig into metrics to find insights others might have missed? Are you obsessed with optimizing everything you do? Can you promote a culture of efficiency while keeping the people around you happy? If so, we might just have your dream job on our Customer Success team.
About the role
Our Customer Success team is structured in 5 pillars: Customer Support, Education, Customer Experience, Account Management, and Sales. Historically each team has been responsible for their own metrics, processes, and tools. At the scale our Customer Success team has reached (26 of us now with plans to be over 40 by the end of 2017), we feel the need to implement a centralized and specialized Operations team, which would support each pillar with their data, processes, and tools requirements. By supporting all 5 pillars you will have a holistic view of the customer journey and will identify ways that each pillar can work better together.
You will be reporting directly to the Director of Customer Success, and will have the opportunity to build a team of Operational experts to support our growing Customer Success team.
Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
Whether you head to the barception for a drink or do your own thing, you can put down tools early on Fridays.
Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
Actually, it’s 23, but we throw in your birthday too :) There’s plenty to explore in and out of Barcelona—enjoy!
As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Whatever your preferred technology, we believe you should have the best to help you be as productive as possible.
Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
With our resource library and a learning & development structure, you’ll have everything you need to help you grow.