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Director of Customer Engagement

People who use Typeform are makers. Incredibly good ones, at that.

We want to help them become the best makers on the planet.

We have an awesome Account Management team (our Customer Success Managers) and an excellent Customer Experience team that take people’s Typeform love affair to the next level.

Now, we need your leadership.

Do you have experience inspiring big teams to get massive results?

Can you mix 1-to-1 and 1-to-many engagement strategies? Can you scale a team internationally for start-up success? Does customer success drive your decision-making?

Our Customer Success team is split into 6 pillars: Customer Support, Education, Customer Experience, Account Management, Sales, and CS Operations.

You would be responsible for 2 of these pillars: Account Management and Customer Experience.  There are currently 3 Account Managers and 4 members of the Customer Experience team.  

You’ll mentor the heads of these two key pillars and set goals to help them nail world-beating customer experience. You’ll work closely with our (lovely) VP of Customer Success.

And you’ll do it all in the city where the sun rules the sky like a boss: Barcelona. 

Key responsibilities:

  • Build our customer engagement vision.
  • Be an idea pioneer. Inspire the team to ensure customers feel special.
  • Give churn stats a good kicking.
  • Make us proud—represent our department to partners and other Typeform teams.  
  • Strategize and execute incredible plans.
  • Dominate Customer Engagement budgets.
  • Coach the team through 1on1s and performance reviews.
  • Don’t be a spectator—drive us forward in management meetings.

About you:

  • You have a passion for helping customers create beautiful typeforms.
  • You’ve got experience leading and scaling a team.
  • You’ve got experience managing remote staff.
  • You’ve got SaaS business strategy in the bag.
  • You organize like hell and dive into detail.
  • Metrics float your boat.
  • Your communication skills are unrivalled.
  • Pressure? You laugh in the face of pressure.
  • You can pull out mind-blowing creative ideas.
  • Fluent in English. (We speak it. A lot.)

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • Half-day Fridays

    Whether you head to the barception for a drink or do your own thing, you can put down tools early on Fridays.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • 24 days of holiday

    Actually, it’s 23, but we throw in your birthday too :) There’s plenty to explore in and out of Barcelona—enjoy!

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Top-notch equipment

    Whatever your preferred technology, we believe you should have the best to help you be as productive as possible.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

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