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Technical Writer

In Customer Success, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.

We’re looking for an experienced, talented, and detail-oriented technical writer to create amazing educational content to join our small team.

Here’s Jon, our Education Lead:

“In Education, we’re responsible for our customer facing Help Center, creating inspirational articles about typeforms and more. Our Help Center is a living document, requiring constant updating and curation. We work with teams across the company creating new content and curating current articles.

We’re looking for someone who’s motivated by writing clear, approachable articles that people find easy to read. Over the upcoming year we’ll have lots of new Typeform features to explain and showcase, and we’ll keep improving our Help Center, using data and customer feedback to make the best possible content.

If you’re meticulous in your quest to personalize support, able to anticipate someone’s needs before they even come up, and carry an empathy gland the size of the Camp Nou, we’d love to hear from you.  

The Role

Here’s what you’ll do:

  • Write clear, friendly, and useful how-to articles
  • Work with the Education team on operational tasks and projects
  • Prioritize Help Center articles with the Technical Writer team
  • Analyze customer feedback and apply it to improve documentation
  • Thoroughly edit texts, contribute to other copy such as emails, video scripts and in-app messages
  • Work closely with the Customer Success team to be up to date on user pain points
  • Work closely with the Editorial team to ensure our Help Center is consistent with our brand guidelines

You

Here’s what we’re after:

  • Native English speaker
  • A confident writer, with a friendly and clear style
  • Curious, proactive, and able to get things done
  • Impeccable spelling and grammar with a thirst for perfection
  • Tech savvy
  • Ability to create annotated images for articles (using Photoshop, or Sketch)
  • Ability to project manage and to keep things on track
  • Be able to work autonomously and really own projects

Think you’re a good fit? Hit apply—success might be just around the corner ;-)

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.