Our Customer Success team have a superpower—they can see into the future.
In the early days of Customer Service, we’d receive support requests and respond to them. Customer happy, job done.
Or was it? What if we could anticipate the issues customers would face before they faced them? What if we could eliminate guesswork and start to pre-empt, educate, and inspire? What if, rather than impose onboarding onto customers, customers informed us?
That’s the switch up from Customer Service to Customer Success. Same abbreviation, a world of difference.
Angela, our Customer Experience Manager, lays out the ultimate goal:
“To solve customers’ problems before they open a ticket. The customer experience pillar thrives on this proactive role in the CS team. For customers, that might translate to a couple of days experimenting with our platform, then they’re away!”
Do you care deeply about the customer experience? Do you have experience with customer onboarding, 1-to-many strategies, and SaaS products? Can you communicate clearly, think on your feet, and make people feel special?
We’re looking for an experienced Onboarding Strategist to join our Customer Success team in beautiful Barcelona.
As Onboarding Specialist—you will join our Customer Experience pillar in the Customer Success team. Your job is to ensure that new customers get maximum value from Typeform within the first 30 days. You’ll get to know the platform inside-out, enabling you to support customers in their quest for success.
So what kind of person are we looking for? Who better to ask than Angela:
“We need someone who loves making the user’s life easier. We need someone who’s not afraid to ask questions, to dig into the data, and recommend improvements when necessary.”
Experience, passion, creativity. But also fun. You should like having fun.
The CS team are renowned for their quarterly quiz nights. Here’s Angela to explain more:
“We love hanging out as team, and we wanted an activity that was inclusive even for the remote employees—you can’t remotely join a laser tag session! We were able to integrate them with pub quizzes in our large Agora space.”
What happens if the remote team wins the quiz? They air-mail the prize over. Now that’s a tight team.
If you tick all the boxes, click apply now.
Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
Whether you head to the barception for a drink or do your own thing, you can put down tools early on Fridays.
Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
Actually, it’s 23, but we throw in your birthday too :) There’s plenty to explore in and out of Barcelona—enjoy!
As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Whatever your preferred technology, we believe you should have the best to help you be as productive as possible.
Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
With our resource library and a learning & development structure, you’ll have everything you need to help you grow.
Register here or sign up on your computer.