Hi! Before diving into the job details, let's give you some context on who we are and what to expect when joining the team.
Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations.
To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.
About the Team:
The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform and VideoAsk. We walk alongside our customers through onboarding and adoption to nail their original use case, and proactively add value through renewal and beyond.
Ultimately, we believe Typeform and VideoAsk can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship
About the Role:
As a Digital Customer Success Manager, you will be primarily responsible for partnering with the majority of Typeform’s Enterprise customers as a consultant-at-scale. Part consultant, part project manager, you’ll work with new customers who have purchased our entry level Enterprise plans, as well as some existing customers that have upgraded into an Enterprise plan. Using ChurnZero, Salesforce, and a few other tools, you’ll proactively identify opportunities for these customers to expand their use of Typeform, and continue their partnership with us after renewing. You’ll be a great fit for this role if you love analyzing data, find satisfaction in iterating on and improving processes, and enjoy working with customers but prioritize efficiency and communicating at scale.
Things you will do:
What you already bring to the table:
We're now a remote-first company. You'll be made to feel at home from the first moment, thanks to our thoughtfully designed remote onboarding. You'll get a $1,000 one-off payment to kit out your home office, plus $120 per month to cover any extra expenses. Other benefits include flexible working hours, a learning and development budget and private health insurance.
To fulfill our vision (Bring people in) and mission (To bring people closer with better conversations), our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.
In addition to being a validation of what we've built, our recent $135 million Series C funding round will fuel us to accelerate our product development, nurture emerging technologies, expand headcount, and deepen strategic partnerships across our platform with this investment.
Why? Simply because 89% of companies say online is their principal customer interaction channel.
Yet, only 34% of companies treat customers as unique individuals.
Are you ready to join us and make a difference?
* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.