Software customer satisfaction survey template
Get feedback on your software releases and identify any problems
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When launching a software customer satisfaction survey the right questions and the right mix of question types is crucial. The more specific you can be when writing questions, the better. This will allow you to drill down into the detail, and elicit better responses from your users.
A mix of qualitative and quantitative data is key. Your open question types will help you get the feedback you need, whilst star ratings and sliding scales will give you measures of success to compare over time.
It’s important that you first identify who your customer is before asking them for feedback. You want to hear from frequent users, and also get an understanding of their individual use case. This context will help you analyze the responses, and understand the suggestions you are given. You can also use this to dismiss responses from non-users who came across the survey.
Share your survey with your customer group via email or embed it within your website.
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