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Spring 2023 sales tax and GST billing changes - what you need to know

As part of continued updates to our product and billing systems, and in order to comply with local tax regulations, Typeform is now registered to collect sales tax in India and the United States.

This means that you may see additional charges on your Typeform invoices starting in April, 2023. 

This change will apply to you if:

  • Your Typeform billing address is in India and you haven’t added a GST (Goods & Services Tax) Identification Number to your billing details.
  • Your Typeform billing address is in the United States

Read on for more information.

What is sales tax?

Sales tax is a tax paid to a governing body on the final sale of a product or service. It’s collected by the seller (in this case Typeform) from the consumer (the Typeform account holder) at the point of purchase. In India, sales tax is collected as part of the GST (Goods & Services Tax).

Why is Typeform applying sales tax to my invoices?

Typeform is collecting sales tax as part of our legal obligation to comply with all applicable tax regulations in the areas where we do business.

Since tax law varies between and within countries, this change won’t affect all Typeform users equally, or at the same time. We recommend checking with your local tax authorities to confirm tax regulations for digital services.

How will this change affect me?

If you’re located in India and haven’t added a GSTIN (Goods and Services Tax Identification Number) to your billing details, you’ll see an additional 18% GST charge on your invoices.

If you’ve added a GSTIN to your Typeform billing details, there will be no change to your invoices and you will not see this additional charge.

If you’re located in the United States, you’ll see an additional sales tax charge on your invoices. The charge will start to appear in the months following April 2023, and will appear after your subscription renews. For example, if you are on an annual plan that renews in August, and Typeform begins collecting sales tax in your area in December 2022, you will see a sales tax charge in your August 2023 invoice. 

The exact additional amount charged will depend on the tax rates applicable in your area. Because sales tax rates vary at the state, county, and city levels, we have not listed all possible tax rates on this page. We recommend checking with your local tax authorities to confirm tax rates and regulations for digital services.

Finally, this change will apply both to accounts on Typeform’s current pricing plans (Basic, Plus, Business, and Enterprise) as well as to accounts on Typeform’s legacy pricing plans (Essentials, Professional, Premium, Pro, and Pro+).

You can view your billing details on the Plan & Billing page in your Typeform account.

When will I see sales tax charges on my invoices?

Typeform will begin collecting sales tax on your invoices in the months following April 2023. We’ll inform all affected customers about the exact start date for their area a few days in advance

Additionally, the sales tax charge will begin to appear on invoices after your subscription renews. For example, if you are on an annual plan that renews in August, and Typeform begins collecting sales tax in your area in December 2022, you will see a sales tax charge in your August 2023 invoice. 

How can I add a GST Identification Number (GSTIN) to my Typeform account?

Customers in India will be able to add a GSTIN to their Typeform accounts by editing their billing details on the Plan & Billing page. The ability to add a GSTIN will become available to customers in India before the billing changes go into effect. 

I’m not based in India or in the United States. How does this change affect me?

If your Typeform billing address isn’t located in India or the United States, this change will not affect your invoices. Typeform will reach out regarding any future billing changes that may affect your invoices. 

If you have any questions or concerns about these upcoming changes, please feel free to reach out to us by clicking the Contact Support button at the bottom of this page.

 

 

 

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