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  4. Working with your responses: the Inbox view

Working with your responses: the Inbox view

You can explore and download all the answers you collect in the Responses section of the Results panel.

Note: This article covers the Inbox view of Responses. Some users may not see the Inbox view within Responses. Don't worry, the Table view has you covered - it's Typeform's new and improved way of working with individual answers. Click here to learn how to view and analyze responses with the Table view.

The Responses section allows you to view individual answers to your typeform, rather than just seeing overall trends, like the Summary and Insights sections do. This makes it great for diving deeper into qualitative data, to really get to know each respondent.

Click on a section header to jump to that section:

Where to find your responses

Go to the Responses section by clicking on the Results panel and then on the Responses tab. The number of responses that your typeform has received will be shown in brackets in this tab.

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You can view responses in the Table or Inbox view. The Table view is Typeform's new, improved way of viewing and working with individual answers. The Table and Inbox view have similar functionality, but any shiny new updates we release to the Responses section (like response filters) will only be available in the Table view. To switch to the Table view, click the Table button in the top right of your Responses tab: 

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Viewing responses

In the Inbox view, an entry appears for each submission, containing question answers, variables, Hidden Field values, and scores. Order your data by clicking on the Submission time button to sort by the time the response was submitted. Alternatively, you can choose to display results in alphabetical or numerical order by answers to a particular question.

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Warning! From June 20, 2022 onward, users who cancel their Typeform paid subscriptions will have limited access to response data after the cancellation goes into effect. For more details, see this page.

Filtering responses

Filter your results for a selected date range by clicking on the All time drop-down menu and selecting a start and end date. Click Apply and only responses from that date range will show up.

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Search for any text or value in all your responses by typing into the search box. All of the responses that contain that search term will now be displayed in the section on the left hand-side.

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Change which question you are viewing responses to by selecting the question from the drop-down list.

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Deleting responses

Delete selected responses by ticking the box next to a response and hitting the Delete button.

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This will permanently delete the content of these responses, so be sure before you click the Delete button.

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Tip! For forms created before June 2021, deleting a response from the Responses section also deletes the response from the Insights section. If you created your form during or after June 2021, however, your Insights section may continue to count deleted responses in metrics like time to complete and completion rate. In July 2021, this change was expanded to all new typeforms. 

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Tip! If you would like to reset all of the data, including the number of visits, you could duplicate the typeform and then delete the old one with the data. Make sure you export your data before deleting the old typeform or else your collected results will be lost.

Downloading responses

Download the data in spreadsheet format as an XLSX (Excel) or CSV file. Click on the Download all responses button.

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You can download a selection of the responses by choosing which ones you want to save then clicking Download.

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Now select which file format you want the data saved in (XLSX or CSV) and click the Download button. In the download file, you’ll notice some extra columns in the sheet. These contain some useful pieces of information:

  • Start Date: indicates the date and time when the respondent accessed the typeform link. Note that in exports, or the Google Sheets integration, all times are shown in the UTC time zone. When you’re looking at your responses in Typeform, the times shown are local to your computer.
  • Submit Date: indicates the date and time when the respondent submitted their responses.
  • Network ID: a randomly-generated string of characters unique to the IP address of the respondent. This Network ID is unique to the IP from which the response was collected. It can be used to detect and filter out duplicates. We don’t store respondent IP addresses, although we use the IP address to generate this ID. If several respondents connect through the same network or WiFi, they’ll have the same generated Network ID. On the other hand, if a single person is filling in your typeforms from different locations (therefore different networks) a different Network ID will be associated with each of their submissions.

You can print your responses or save them in PDF. Select the response you want from the list on the left, then click the Print icon, highlighted here on the right:Screen_Shot_2021-01-08_at_3.41.25_PM.png

A prompt will open asking you to choose your printer. This is what it looks like in Google Chrome:

Only individual results can be printed from the Responses tab. To print a report of the full results of your typeform, go to the Summary tab.

Be careful when editing your typeform!

When editing your typeform, it may have an impact on your collected results.

You can add a question to your typeform; that will not make you lose data.

When you need to delete a question, though, you’ll lose results associated with the question or answer option. If you need the collected data, make sure you export your data before deleting the question field.

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