FAQ

Why can’t I log in to my account?

If you usually have no problems logging in, check our Status Page, to see if there are any current technical problems affecting log in.

If you are logging in for the first or second time, please check this article for various solutions.

Can you build conditions into the form?

With Typeform, conditions are called Logic Jumps. Here are our main articles explaining how to use them:

How can I copy a typeform?

In your Workspace, there is a Duplicate button, which allows you to copy typeforms. This article shows you how.

How can I move a typeform to another Workspace?

Read the article Workspaces to find out how to move typeforms

Can I copy a typeform to a different account?

We’re afraid you cannot copy typeforms between accounts.

How can I identify my respondents?

There are a couple of ways to identify your respondents. Read this article to find out how.

Can I pre-populate fields?

You can pre-populate typeform questions or statements with some data using Hidden Fields, which you can find out about here:

Can I upload questions and data into a typeform?

You cannot pre-populate answers to questions, and you write questions manually when creating typeforms. It’s a simple process, and means you can’t, for example, upload a list of questions you already have in a spreadsheet.

Can I generate unique codes for each respondent?

You can create unique codes for respondents using Hidden Fields, so you can easily track who is completing your typeforms. This article explains how.

You can automate the creation of unique codes with a CRM (Customer relationship management) program, which is also detailed in the above article.

How can I get my results?

Typeform results live in the Analyze panel, which you see when you log in to your account, and open the typeform. Click here to find out all about viewing and using your results.

How do I edit submitted responses?

This is not possible on this platform. If you want to edit results, you need to download your results to a spreadsheet, where you can manually edit submissions.

How do I close my typeform?

If you want to stop submissions or take your typeform offline, this article explains how.

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