How can I cancel my PRO+ subscription?

To make sure you don’t lose access to PRO+ features, subscriptions are set to auto-renew at the end of each billing cycle by default. The date of the next invoice is displayed in the Plan+Billing section of your account.

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How to cancel my PRO+ subscription?

If you don’t need access to PRO+ features once your current billing period is over, you can cancel the auto-renewal of your subscription in the Plan+Billing section of your account – find it in the account settings menu:

How can I adjust my PRO+ plan? 01

There are two ways you can cancel your PRO+ subscription:

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As described in our Payment terms, Typeform will not refund any amount, nor grant any credit, for subscriptions that are canceled before reaching their end date.

In case there has already been a failed charge attempt of an outstanding invoice, cancellation of your subscription will not result in closure of the invoice. Auto-renewal of your subscription will be disabled only after the recently started billing period has reached its end and our payment platform will retry to charge the outstanding subscription fee.

What happens if I downgrade to PRO?

You will be able to use PRO+ features until your billing period is over. After that, your account will automatically downgrade to our PRO plan. All your team members will be removed and you will no longer be able to share Workspaces or typeforms.

All results you have collected, until the moment your account is downgraded will remain available for you. They will not be blocked or deleted and you will be able to view and download them as usual.

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What happens if I downgrade to BASIC (free)?

You will still be able to use PRO+ features until your billing period is over. After that, your account will be downgraded automatically to our BASIC (free) plan.

All typeforms that use PRO features will get tagged as “PRO Trial” and set to Private mode by default. This means that you will no longer be able to collect responses. Furthermore, all your team members will be removed and you will no longer be able to share Workspaces.

However, all results you have collected, until the moment your account is unsubscribed to BASIC will remain available for you. They will not be blocked or deleted and you will be able to view and download them as usual.

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And my team?

Team members will no longer have access to the shared Workspaces or typeforms. That means they won’t be able to see the Workspaces, typeforms, or their results.

What to do if I want to go back to PRO+?

Did you cancel your subscription by mistake? Or would you like to revoke your cancel request? Just subscribe or upgrade to PRO+ under the Plan+Billing section of your account. You can do this any time to regain access to PRO+ features.

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