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How can I cancel my PRO subscription?

To ensure continuity of access to PRO features, PRO subscriptions are by default set to auto-renew at the end of each billing cycle. The date of the next invoice is displayed in the Plan+Billing section of your account.

In case you don’t require access to PRO features once your current billing period is over, you can cancel the auto-renewal of your subscription by following these steps:

  1. Go to the Plan + Billing section from the drop-down menu in the top right corner.
  2. Click on Cancel subscription to PRO plan.How can I cancel my PRO subscription- 01
  3. You’ll be prompted to fill in a survey to give us feedback to help us improve. Please, take the survey in order to proceed.
  4. Finally, confirm the cancellation by clicking on Confirm downgrade:How can I cancel my PRO subscription?02

This way, your account will get downgraded to BASIC  when your current billing period is over. At the end of the billing period your typeforms using PRO features will get tagged as “PRO Trial” and set to Private mode by default.

However, the results that you have collected until the moment your account is downgraded to BASIC will always remain available for you, they will not be blocked or deleted and you will be able to view them and download them as usual.

As described in our Payment terms, Typeform will not refund any amount nor grant any credit for subscriptions that are cancelled before reaching their end date.

Did you cancel your subscription by mistake? Or would you like to revoke your cancel request? Just click on Return to PRO under the Plan+Billing section of your account:
How can I cancel my PRO subscription 03

You can resubscribe to one of our PRO plans anytime to regain access to the PRO features.

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If you need to cancel your PRO subscription we’ll be sad to see you leave us, but we understand that’s how it goes sometimes!

Your PRO subscription automatically renews at the end of each billing cycle. You can check the date of your next invoice in the Plan + Billing section of your account (dates are displayed in European format: DD/MM/YYYY). Your cancellation will take effect from the last date of this billing period, whether that’s monthly or yearly.

How to cancel your PRO account

1. Click on the Plan + Billing section from the drop-down menu in the top right corner.

Screenshot showing how to access the Plan + Billing section

2. Click on Cancel subscription to PRO plan.

Screenshot showing how to cancel subscription to PRO plan

3. Confirm the cancellation by clicking on Confirm downgrade.

Screenshot showing confirmation of downgrade to BASIC plan

What happens next?

Once you’ve completed all these steps, your account will be downgraded to BASIC when your current billing period is over. At the end of the billing period, any typeforms you have that use PRO features will get tagged as “PRO Trial” and set to Private mode by default.

However, the results that you have collected until the moment your account is downgraded to BASIC will always remain available for you. They will not be blocked or deleted and you will be able to view them and download them as usual.

As described in our Payment terms, Typeform will not refund any amount nor grant any credit for subscriptions that are canceled before reaching their end date.

You can resubscribe to one of our PRO plans anytime to regain access to the PRO features.