We’re beavering away on the next version of Typeform. If you’re a v2 Beta Tester, use the tabs below to switch articles. Learn more about v2.

?

We’re beavering away on the next version of Typeform. If you’re a v2 Beta Tester, use the tabs on the left to switch articles.

Set up Respondent notifications

Set up Respondent notifications (emails) to automatically follow-up with your respondents just seconds after they answer your typeform!

Typeform offers two email notification systems: those you want to send to yourself, called “Self notifications”, and those you want to send to your respondents, called “Respondent notifications”. Both can be configured on your typeform’s Configure Panel. Bear in mind that this is a PRO feature before enabling it!

Why set up Respondent notifications?

Do you want to follow-up with your respondents automatically and immediately after they submit their answers on your typeform? Perhaps you would like to show them their results, order confirmation, re-direct them somewhere else, or simply say “Thank you!”…

Respondent notifications allow you to automatically send an email each time a respondent submits your typeform, as well as customize the message you send them.

With Respondent Notifications you can:

  • Thank your respondents
  • Confirm their order
  • Display their results from your typeform
  • Re-direct your respondents somewhere else (webpage, another typeform, etc.)

Add Respondent notifications to your typeform

Adding Respondent notifications is easy. Follow these steps:

  1. Open your typeform from your Workspace.
  2. Now that you’re in your typeform’s Build Panel, go into your Configure Panel.
  3. Open the section “Respondent notifications”, Set up Respondent notifications 01
  4. and activate Respondent notifications by toggling the button. NEW - Respondent notification toggle
  5. You can customize Respondent notifications (see details further down)
  6. Make sure you hit the Update settings button. Update settings

Customizing your Respondent notifications

You also have the possibility to customize the automated respondent notification message your respondent will receive in their email.

What you can customize:

Set up Respondent notifications 02

1. Which email you would like the respondent notifications sent to.

2. Whom you “Reply to”: it’s also possible to add multiple email addresses (just separate them with a comma) or replace the default one by a new one.

3. What appears in the Subject of email; note that you can also use the + Add variable from the drop down menu.

4. What free text message you would like to include in the body of the message. You can choose to see: all answers, no answers, or answers to specific questions.

5. What you find in the Message of the email by using the + Add variable from the drop down menu: this includes which answers you would like to see in the message of the email.

What will it look like in an email?

Check out the screenshot below. This is what the respondent notification email will look like in your respondent’s inbox:

Respondent notification in the inbox

If you’d like to set up conditional email notifications, check out these articles:

Schedule regular email reports

If you don’t want a notification every time your typeform is completed, you can turn off Respondent Notifications, and set up a scheduled report using Digest by Zapier. Read more about Digest by Zapier on our blog, and our complete instructions to setting it up for your typeforms.

Was this article helpful?
Thanks!

Respondent notifications allow you to automatically email someone when they answer your typeform.

This PRO feature sends a customized email message whenever someone submits a typeform. It’s one of two notification systems in Typeform. The other is Self notifications, which sends you an email upon completion of a typeform. Things you can do with Respondent notifications:

  • Thank your respondents
  • Confirm their order
  • Display their results from your typeform
  • Redirect your respondents somewhere else (web page, another typeform, etc.)

How to add Respondent notifications to your typeform

Adding Respondent notifications to a typeform is as easy as 1-2-3:

Screenshot of respondent notifications panel

  1. Load your typeform and click the Notifications icon in the Create panel.
  2. Click the Respondent notifications tab.
  3. Now flick on the ‘Send a custom email to respondents‘ button.

How to create your customized email response

Once you’ve enabled Respondent notifications you’re invited to customize the email message you send out. Take a look at this overview of the full panel then we’ll break things down:

Respondent notification settings overview screenshot

  1. Specify which email address you would like the respondent notifications sent to. You can only send a notification to an answer to an email question or a Hidden Field, so make sure you include this question in your typeform!Screenshot showing how to add a respondent's email address into a respondent notification
  2. You can enter a reply-to address if you’d like the respondent to be able to reply to the notifications you send them. You can enter multiple addresses if you want the reply to go to more than one person (bear in mind there is a 255-character limit in this field). Skipping this step will set the reply-to address as “no-reply@typeform.com” which will mean recipients can’t reply directly to your mail.Screenshot showing how to add a reply-to address in respondent notifications
  3. Now enter a subject line for your email notification. Note that you can also use the +Add variable from the drop-down menu to personalize the subject line.Screenshot showing how to add a subject line to respondent notifications
  4. Write whatever you like in the Message section to customize the email that will go out to your respondents. Again, you can customize the text by piping in answers to certain questions or using Hidden Fields. Note that the initial variables in the list displayed (in red) relate to you, the account holder, so make sure you use the data you collect from the questions if you want to personalize it to the user.Screenshot showing how to create an email with respondent notifications

What will it look like in an email?

The screenshot below shows you what the respondent notification email will look like in your respondent’s inbox:

Screenshot showing what an email generated by respondent notifications looks like

Schedule regular email reports

If you don’t want to send a notification every time your typeform is completed, you can turn off Respondent Notifications, and set up a scheduled report using Digest by Zapier. Read more about Digest by Zapier on our blog, and our complete instructions to setting it up for your typeforms.