The right to be forgotten

GDPR gives you the right to be forgotten, officially known as the right to erasure. It’s not as intense as it sounds – it just means you can ask companies to delete any information they store about you.

So if you want to be forgotten or erased, you just have to ask! We’ll delete all the information we keep about you, with the exception of anything required to comply with the law. One example of this is invoices – these have to be kept for at least four years by law.

We’ve made it easier for you to delete your account, and all the information connected with it. This includes typeforms and workspaces you’ve created, as well as results collected by your typeforms.

Once you confirm that you want to delete your account, we’ll remove/anonymize all the information we have about you in our systems within 35 days (we need this time to ensure that everything is removed from our back up systems, too). We’ll also delete your information from all our activity logs and data stored in third-party systems. This process may take up to 90 days.

How to Delete your Typeform account

You can delete your account by going to your Account settings. There are two ways to get there:

  • Click here while logged into your account
  • Click on the icon in the upper right corner of your Workspace and select My Account:

Once you’re there, scroll down to Danger Zone and click Delete my account. The following pop-up message will appear:

Click Delete my account & data to open a new pop-up window, where you can confirm the deletion by entering your password:

Doing this will permanently delete your account and all related data from our systems within 35 days.

If you want to export your response data or typeforms before deleting your account, follow the steps in this article.

If you’ve submitted responses to a typeform, the creator of that typeform is responsible for this data. This means that you have to contact them to exercise your data subject rights. Find out more here.

If you have any other concerns or questions regarding the right to be forgotten, please contact us and our Support team will be happy to help!

Check out all of our GDPR data rights articles here.

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