Troubleshooting

Is your typeform not working? If you’re experiencing problems loading your typeform or your results, please check our Status page. If your issue is not described there, please try the following:

1. Disable any plugins/extensions on your current browser, as these might affect your typeform. Close and reopen your browser, then load typeform and test it again.

2. Test your typeform on a different web browser (we support Chrome, Safari, Edge and Firefox)

3. Clear your browser’s cache and cookie data. Here’s how to do that on Chrome, Safari, Edge and Firefox. Now close and restart your browser, and try your typeform again.

If things are still not better, contact support using the button at the end of this article. To help us fix your problem as quickly as possible, please give us as much of the following information as you can:

1. Include your typeform URL.

2. Make a screen recording of the issue so we can see exactly what you see. You can use Loom, a free and simple tool that allows you record your screen, and share the results. You just need an email address to create an account. Here’s how to record your screen on iOS devices.

3. If you can’t do this, please send screenshots of the error instead.

4. Please also visit this link, take a screenshot, and send it to us. It tells us about your browser and operating system.

5. Explain the steps you took when the error happened.

6. Explain what you expected to happen (for example, “I expected my report to load”).

The more detail you give us, the faster we’ll be able to get to the bottom of your issue.