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Customer Onboarding Feedback Survey Template

*Onboarding Feedback Survey*How has your *training and assistance* been so far?Could you please explain why you put {{field:ede1e7c6-2b79-40de-aa8d-98751c9bbc5f}} out of 10?If you'd rather not say, feel free to skip this questionAnd which part of the onboarding was *most helpful*?And which part was *least helpful*? Before you go, could we grab your *email address*?*Thanks for your feedback!*

Collect up to 3.5x more data with Typeform

Smooth sailing or stormy seas? See how customers rate your onboarding

At Typeform, we believe every interaction counts—and the onboarding process is just as important as the first contact. Use this feedback survey to spot strengths and gaps in your onboarding process, and use the insights to improve.

With Typeform, you can customize everything

Change text, colors, and even logos to match look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

Stay efficient by connecting forms to your workflow. Typeform integrates with 120+ tools including Slack, Zapier, and HubSpot.

Customer onboarding feedback survey FAQs:

You’ll want to make it brief enough so they don’t drop off, but detailed enough to give you quality, usable data. So pick your questions wisely.

Break up the open-ended questions with ratings and scales to keep customers engaged. You could ask what made them try your product or service, how it could better fit their needs, and how likely they are to recommend it. You might also want to grab their email so you can follow up if you need to.