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IT Satisfaction Survey Template

How did we do? Before we get started, what's your name?Thanks, {{field:41da8de7-be14-4194-9964-94f1b17e3a87}}. How would you rate our overall service?What did you contact the IT team for?

Problem with internet or connectivity, Problem with software or a web tool, Problem with your equipment, General advice or help

How satisfied were you with the support or advice you were given?Did we resolve your issue?How would you rate our customer service?How could we have done better?Thanks for your feedback! We'll pass your comments on to the team.

Collect up to 3.5x more data with Typeform

Tried turning it off and on again?

If your IT team solved a problem that required more than just a reboot, why not find out how well they did? Use an IT satisfaction survey to get feedback on your team and find out how you can improve.

With Typeform, you can customize everything

Change text, colors, and even logos to match look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

Stay efficient by connecting forms to your workflow. Typeform integrates with 120+ tools including Slack, Zapier, and HubSpot.

IT satisfaction survey FAQs:

Start by understanding your goals. What questions are you trying to answer? Maybe you’d like to see if your customer service skills are up to scratch, or if there’s a gap in your skillset. Whatever you need, you can make your survey as specific or as open as you like.

Typeforms are completely customizable, so you can create a survey that fits right in with your branding. Our range of question types will get you valuable qualitative and quantitative insights to help you improve. Need some inspiration? Start with this template.