Quality Assurance Survey Template

Quality Assurance SurveyPlease rate our overall serviceIn your opinion, has our service improved in the past 12 months?If you said no, what's the reason for that?Let's get specific. How would you rate the quality of our equipment?What about our guidance and training?Would you like to elaborate on any of these topics further?Thank you for your feedback!

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Maintain high levels of service and keep your customers happy

The best way to keep your service levels high? Ask your customers to tell you when they aren’t happy. A quality assurance survey is an ideal way to collect feedback, and get sight of how to improve.

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Quality assurance survey FAQs:

Simply put, it’s a survey that identifies the quality of the products or services offered. It’s a great way to spot areas for improvement and streamline your processes. The best way of keeping customers happy is by responding to their feedback, so give them an opportunity to raise concerns.

Getting great feedback is all about the questions you ask, so ensure you allow both closed questions (sliding scales, drop-down menus) and open questions (long form text boxes).

We’ve built our typeforms to provide the best possible experience. To us, that means creating a conversational experience which we achieve with just one question per page. It’s fully mobile-optimized, so the device you’re on doesn’t affect your experience.

We’ve also put a lot of thought into the question capabilities. We know that you get the best answers when you choose the most suitable question type. There are over 15 question types available to capture any kind of data you need, from email addresses to a star rating.