Complaint form template
Come back stronger from mistakes with a well-designed complaint form template
Collect up to 3.5x more data with Typeform
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Just because it’s a complaint form, there’s no reason not to be friendly. Having said that, maybe save your hilarious jokes for another time.
A good place to start is by sympathizing with your customer–an important step and one that’s easy to forget. Then, get information about the complaint, and finish with a commitment to find a solution.
To take things further, integrate your form with Salesforce to alert your customer service team, and with a speedy response, you could turn a complainer into a loyal customer.
This is the beauty of it–you can adapt this template to whatever you need. Need an internal complaints form for your office? A few tweaks here and there, and you’ve got it. Running a delivery service? Adapt your options to timing, handovers, friendly service, and more.
Our forms are fully customizable and have all kinds of question types, so take some time to play around until you’ve got the perfect form for you. Still need a hand? Check out our Help Center which covers question types, Logic Jumps, and much more.
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