Meller is a digital fashion brand that sells watches and sunglasses through social media. Founded by Sergi Benet, Borja Nadal, Marco Grandi, and their German CMO Chris Erthel, the brand leverages creativity, exotic designs, and an adventurous attitude to set up their marketing campaigns.
These campaigns now bring in over 6 million euros (USD 6.5M) in annual sales—just three years after launching the company. How do they do it? Here’s their story.
Since day one, online marketing has played a huge role in the exponential growth here at Meller. Our favorite channels? The usual suspects: Facebook ads, Instagram ads, Twitter ads, Google display, Google shopping, email marketing, and of course, Youtube.
We now reach a total of 25 million impressions in Europe, Mexico, and Chile every 24 hours. That means 800 daily advertisements—400 of those run on Facebook and Instagram.
Next year, we plan to spend almost 14 million euros to increase our performance in both Europe and Latin America, while also expanding into a very ripe US marketplace.
So as we ramp up our marketing efforts, we’ll be executing two or more campaigns simultaneously—each running hundreds of different ads. Here’s one of them:
But how do you know which ads to pick, which are performing, and when to kill a campaign?
We test everything. On Facebook alone, we run over 40 A/B tests a day with clear testing guidelines. We’ve even developed our own tool to do it. But testing alone is not enough.
To gain a firm competitive advantage, you need to build your entire culture around testing and experimentation.
For us, this meant separating our Marketing Team in different countries and regions, where every country manager is fully responsible for their results.
This little competition between marketers inspires people to be more creative and test out techniques and strategies.
Another key success factor is our close cooperation with Facebook HQ in Dublin. Our entire Marketing Department visits the office often to stay on top of trends, gain top-notch insights, and receive useful tips and training.
It’s all about continuous learning. Just recently, we’ve implemented a full-funnel strategy which monitors the customer journey from awareness all the way down to conversion.
Here’s Chris on the details:
This strategy isn’t just for ecommerce companies like Meller. It’s a powerful method for any industry where the brand plays a significant role in the buying process.
For instance, let’s look at the awareness/love phase of the funnel. This is when a brand needs to leave a positive impression with a target audience.
It’s only after that positive first impression that people actually consider a product. This makes them more receptive to direct response ads with a “call to action” to purchase.
Once people have visited the website or added a product to their shopping cart, the next step is to retarget them with a compelling offer, like a discount or free delivery, to help make the actual purchase almost irresistible.
Retargeting—or remarketing, as Google calls it—is effective because it allows you to focus your advertising spend on people who are already familiar with your brand.
The basic structure of our funnel:
Strategy: create traffic ads for an audience of 2 million.
Strategy: deliver direct response marketing to an audience of 800,000.
Strategy: retarget audience of 50,000.
So what’s in store for the future? Definitely dynamic ads. Dynamic ads show prospective customers the exact products they were just searching for—giving them a gentle nudge to cross into the conversion phase.
Here’s a recap of what we learned:
These tips should help kick-start your business into positive growth. Just remember to test, test, and then test some more.
Chris Erthel is the German co-founder and CMO of Meller. He works closely with Facebook in Dublin, organizes monthly Facebook Meetups in Barcelona, and works as a Facebook consultant to other companies.
Patrick Windbüchler is Meller’s country manager for Germany & Austria. His focus is on the implementation of a full-funnel strategy to enable exponential growth. He also conducts Facebook workshops for other companies.