Grow your business with customer feedback forms designed to reveal more

Whether your customers love your products and recommend you to everyone they know or think there's room for improvement—you need to know.

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Interactive customer feedback surveys help you uncover what customers really think, revealing deeper customer insights and the feedback you need to fuel your business.

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Build your business around your customers

You need customer feedback to do everything from building better products to personalizing the customer experience. But clunky, dull, and overwhelming forms don't get you the customer insights you need to be truly customer-centric.

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Typeform's customer feedback surveys are built different. With a one-question-at-a-time format that feels more like a conversation, customers want to share more with you. Typeform helps you get customer feedback to build your business around your customers.

Capture customer feedback by personalizing the experience

No one wants to fill out a customer feedback form that feels impersonal, asks irrelevant questions, or feels more like a task to check off their to-do list.

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That's why Typeform lets you personalize every element of your customer feedback survey, form, or poll. Route survey-takers to relevant questions only, call them by name, and make your survey feel like a conversation with customers instead of talking at them.

Customer feedback tools that deliver deeper customer insights

Uncover more from customer feedback with AI-powered analysis

With Typeform AI, you can quickly analyze customer feedback by asking a few questions. It quickly pulls out key themes or patterns, summarizes findings, and generates easy-to-read charts—from quantitative and open-ended qualitative questions.

Share customer feedback surveys where your customers are

Want customers to actually complete your forms? Share them on the communication channels they use most—in the inbox, on your website, or even share a QR code. Typeform makes multi-channel distribution effortless, so collecting customer feedback is effortless, too.

Boost engagement with conversational customer feedback forms

Getting feedback from your customers should feel like a genuine one-to-one conversation. With a friendly, one-question-at-a-time format, completing your form feels like chatting with a friend—driving completions and delivering powerful customer insights.

How Teams Use Typeform to Get Customer Feedback

Technology & SaaS: collecting customer feedback forms about software usability.

Retail & ecommerce: collecting post-purchase surveys to measure customer satisfaction.

Travel & Hospitality: collecting NPS surveys about services, accommodation, etc.

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Get started with customizable customer feedback templates

Customer feedback form template

Collect open, honest feedback on your products, services, or experiences—then use it to improve customer relationships and make smarter decisions.

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Voice of the customer survey template

Understand what your customers think about your brand, products, and services and what they want and need from you so you can build better products and experiences.

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