Add a new ticket in Freshdesk when someone completes your typeform

To integrate with Freshdesk, your typeform needs:

An email question, to collect customer contact details set to required.One or two Short or Long text questions, set to required.

Setup:

1. Click the Use this integration button, on the left of this text, to get started.
2. Now you'll be prompted to give access to your Freshdesk account, or to choose an account you've previously connected to Typeform:

1. When connecting a new Freshdesk account, we'll ask you for your Freshdesk API key, and the URL of your Freshdesk helpdesk.

1. Tip: This article explains how to find them. Click Continue once you've entered them.
2. Now we'll set up the integration, starting with choosing the question that Freshdesk should take the ticket subject from. Click on an option from the dropdown menu.
3. Next, choose a question for the ticket description. This should be the main body of your ticket, where you ask customers to describe their problems:

1. Now select the email question, which Freshdesk will use as the contact for your customer:

1. Lastly, choose a ticket type. You can only choose one type for all requests coming through your typeform:

1. Now setup is complete. If you want to make any changes now, you can scroll back. Otherwise click I'm done.

1. Finally. click Activate integration on the next screen, and your integration is now live!