Help desk feedback survey template

Please tell us about your experience with our help deskHow would you rate your experience overall?How friendly were our staff?How well did they answer your question or provide help?How long did it take them to serve you?

Less than 2 minutes, 2-5 minutes, 5-10 minutes, More than 10 minutes

Do you have any other feedback on your experience?Thanks for completing our survey! We hope to see you again soon.

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A help or a hinder?

If your help desk isn’t providing a helpful and friendly service, then it may be doing more harm than good. Ensure your customers get the best experience by running a Help Desk feedback survey and finding out how you could improve.

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Help desk feedback survey FAQs:

Your help desk is probably the first thing people see when they enter your premises. You want customers to be greeted with smiles, and get all of their questions or concerns attended to in a timely and professional manner.

How can you stay on top of this and ensure a consistently positive experience? Run a help desk feedback survey. Ask customers who visit the help desk to identify where you might be going wrong and how to improve.

Get specific with your questions. Customer feedback works best when it feels like a conversation. Our surveys are completely customizable, so you can add all the detail, and any graphic elements you require.

Keep the survey short, you don’t want to take up too much of your customers’ time, or even risk them giving up before they’ve completed it.

Make sure you include open questions to gather more detailed feedback too, you might just learn something new that's key to improving your service.