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  4. Help Desk Feedback Survey Template
Rated 4.5 out of 5 from over 500 reviews on G2.com

A help or a hinder?

If your help desk isn’t providing a helpful and friendly service, then it may be doing more harm than good. Ensure your customers get the best experience by running a Help Desk feedback survey and finding out how you could improve.

Help desk feedback survey FAQs:

Your help desk is probably the first thing people see when they enter your premises. You want customers to be greeted with smiles, and get all of their questions or concerns attended to in a timely and professional manner.

How can you stay on top of this and ensure a consistently positive experience? Run a help desk feedback survey. Ask customers who visit the help desk to identify where you might be going wrong and how to improve.

Get specific with your questions. Customer feedback works best when it feels like a conversation. Our surveys are completely customizable, so you can add all the detail, and any graphic elements you require.

Keep the survey short, you don’t want to take up too much of your customers’ time, or even risk them giving up before they’ve completed it.

Make sure you include open questions to gather more detailed feedback too, you might just learn something new that's key to improving your service.

Typeform customization example

Make your survey shine

Get creative in our intuitive builder—pick the perfect colors, fonts, backgrounds, and more.

Bring your survey to life with over a million icons, videos, and photos. Or upload your own.

Create a stand-out survey in minutes, with zero coding skills needed. Not sure where to start?

Edit this template

Here's what people say about us

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro
87% of users get deeper insights with Typeform compared to their old solution

How to get started

Our intuitive builder makes survey-making simple.

Take your pick from our question type catalogue. Use closed questions for quantitative feedback, and open questions for those juicy insights.

Make it feel like you’re really listening by asking relevant follow-up questions.