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Tips

How to measure customer satisfaction the right way

Most people ignore customer satisfaction surveys. See how to create CSAT surveys people actually complete—with smarter questions, precise timing, and workflows that close the customer feedback loop fast.

Lydia Kentowski

2026

Tips

12 customer satisfaction questions that reveal real insights

Customer satisfaction surveys getting vague answers (or no answers at all)? The problem isn't your customers, it's your questions. Use these 12 CSAT questions to ask the right questions at the right time to boost response rates—and help you improve your customer experience.

Sheena Fronk

2025

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