Call Center Employee Evaluation Form Template

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Call center employee evaluation form FAQs:

1. Why should I use an employee evaluation form?

Got a performance review coming up? Use this employee evaluation form to get better data on your employees’ performance, and illuminate areas for improvement.

By asking one question at a time, this form feels less like a performance review, and more like a real conversation. And with plenty of design options, you can easily make your form fit with your company’s branding. Give it a try.

2. How do you evaluate call center performance?

Employee evaluation plays a vital role in improving customer service. But what about the performance of the call center itself? Employee performance evaluation is just the tip of the iceberg, and overarching call center KPIs shouldn’t be overlooked.

When evaluating individual employees and the call center as a whole, of course you’ll need to consider different metrics. But if you keep call center KPIs front-of-mind when creating your employee evaluation form, you’ll stay in alignment with the company goals.

Here are some key call center KPIs to consider:

  • Call time

  • Average time in queue

  • First call resolution

  • Average speed of answer

  • Percentage of calls blocked

  • Service level

  • Average handle time

  • Agent turnover rate

  • Source: Talkdesk

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Rand Fishkin

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Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro
Collect 18% more data with Typeform compared with our two main competitors in the market

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Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.

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