Customer Onboarding Feedback Survey Template
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Smooth sailing or stormy seas? See how customers rate your onboarding
At Typeform, we believe every interaction counts—and the onboarding process is just as important as the first contact. Use this feedback survey to spot strengths and gaps in your onboarding process, and use the insights to improve.
Customer onboarding feedback survey FAQs:
1. What are the benefits of using a customer onboarding feedback survey?
A winning customer success strategy means nurturing clients at every stage—not just before they invest. A customer onboarding feedback survey gives you insight into what went well in the onboarding process, and what you could work on.
With this data, you can improve the onboarding process, boost customer satisfaction, and keep clients on board for longer.
2. What questions should I put in my feedback survey?
You’ll want to make it brief enough so they don’t drop off, but detailed enough to give you quality, usable data. So pick your questions wisely.
Break up the open-ended questions with ratings and scales to keep customers engaged. You could ask what made them try your product or service, how it could better fit their needs, and how likely they are to recommend it. You might also want to grab their email so you can follow up if you need to.
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Here's what people say about us
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
How does it work?
Make a stylish form in minutes with our drag-and-drop builder.
Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.
Take respondents down different paths based on their answers.
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