Customer Onboarding Feedback Survey Template

Try it
Devices Customer Onboarding Feedback
Full Screen Preview

Smooth sailing or stormy seas? See how customers rate your onboarding

At Typeform, we believe every interaction counts—and the onboarding process is just as important as the first contact. Use this feedback survey to spot strengths and gaps in your onboarding process, and use the insights to improve.

Customer onboarding feedback survey FAQs:

1. What are the benefits of using a customer onboarding feedback survey?

A winning customer success strategy means nurturing clients at every stage—not just before they invest. A customer onboarding feedback survey gives you insight into what went well in the onboarding process, and what you could work on.

With this data, you can improve the onboarding process, boost customer satisfaction, and keep clients on board for longer.

2. What questions should I put in my feedback survey?

You’ll want to make it brief enough so they don’t drop off, but detailed enough to give you quality, usable data. So pick your questions wisely.

Break up the open-ended questions with ratings and scales to keep customers engaged. You could ask what made them try your product or service, how it could better fit their needs, and how likely they are to recommend it. You might also want to grab their email so you can follow up if you need to.

Make it uniquely yours

Make it uniquely yours

Customize to your heart's content: backgrounds, Google fonts, colors, buttons, and more.

Choose from thousands of beautiful images, videos and icons. Or use your own.

Create beautiful forms with zero coding required

Get started — it's free

Here's what people say about us

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro
Collect 18% more data with Typeform compared with our two main competitors in the market

How does it work?

Make a stylish form in minutes with our drag-and-drop builder.

Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.

Take respondents down different paths based on their answers.

Customer onboarding feedback survey not right?

400+ Templates, 120+ Integrations

  1. All templates
  2. Surveys & Questionnaires
  3. Feedback surveys
  4. Customer Onboarding Feedback Survey Template