Customer onboarding feedback survey template

*How was your onboarding?**First, what’s your full name?*

First name

Last name

*Thanks, **{{field:1fffcfcf-8c17-4aed-86c1-35568d4da4b6}}**! And your email?*We’ll use this to follow up if needed.*How was your onboarding experience overall?**Mind sharing why you chose **{{field:50b95552-362e-4b83-8ac2-f28d9fd84ed5}}**?*Your insights help us improve your experience.*Rank your onboarding experience from most to least helpful.*

Training webinar, 1:1 support, Client portal resources

*Before you go, is there anything we could do better?*Don't hold back.*Thanks for your feedback!*

Collect up to 3.5x more data with Typeform

Smooth sailing or stormy seas? See how customers rate your onboarding

At Typeform, we believe every interaction counts—and the onboarding process is just as important as the first contact. Use this feedback survey to spot strengths and gaps in your onboarding process, and use the insights to improve.

With Typeform, you can customize everything

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Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

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Customer onboarding feedback survey FAQs:

You’ll want to make it brief enough so they don’t drop off, but detailed enough to give you quality, usable data. So pick your questions wisely.

Break up the open-ended questions with ratings and scales to keep customers engaged. You could ask what made them try your product or service, how it could better fit their needs, and how likely they are to recommend it. You might also want to grab their email so you can follow up if you need to.