What makes a customer lose their loyalty?

There’s no simple answer to this question. The only way to find out is to ask. Run a customer retention survey and better understand why your clients stick with you.

Add images, videos, logos, GIFs, and design to your typeform—and turn your bland, old survey into a brand-new experience.

Ask one question at a time and use images throughout. Filling out your survey will be a breeze.

Analyze your data in a beautiful survey report. Connect it to Google Sheets or your favorite web app.

Forms and surveys that perform

People abandon surveys because they get bored. Typeforms ask one question at a time to keep people engaged. Photos, GIFs and videos make them fun & interactive, so you get more insights to power your business.

Share and get responses easily

You can embed surveys straight into your site—we’ll generate the code for you. Or launch in an email, share on social media, or copy and paste the link wherever. Plus, people can answer on any device—mobile, tablet, or computer.

300+ templates to discover

We’ve got templates for all sorts of things, from customer feedback and lead generation forms to digital marketing quizzes.

Understanding your customer is key

We all know that loyal customers are great for business. Not only do they spend more than the average customer, but they act as advocates of the brand too. Losing a loyal customer is bad news for business, so how can we stop it from happening?

A customer retention survey allows you to better understand what makes your brand stand out, and gives insight as to why your customers leave.

Data that informs

The information you acquire from a customer retention survey is gold dust. It’ll help you shape future sales and marketing strategies, adjust your branding and messaging and identify any problems in the buyer journey.

We don’t underestimate the power of the data that you get from typeforms, which is why we’ve made data collection simple. You have 3 options: simply export into a spreadsheet, download a sharable report or send the data to another tool using our integration functionality.

No other software makes it so easy for marketing teams to run surveys with customers—it’s intuitive and simple to use

Ian Crawford - Digital Brand Manager at TUI

Over 1M
typeforms are
completed every day.

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