Customer Retention Survey Template
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What makes a customer lose their loyalty?
There’s no simple answer to this question. The only way to find out is to ask. Run a customer retention survey and better understand why your clients stick with you.
Customer retention survey FAQs:
1. Understanding your customer is key
We all know that loyal customers are great for business. Not only do they spend more than the average customer, but they act as advocates of the brand too. Losing a loyal customer is bad news for business, so how can we stop it from happening?
A customer retention survey allows you to better understand what makes your brand stand out, and gives insight as to why your customers leave.
2. Data that informs
The information you acquire from a customer retention survey is gold dust. It’ll help you shape future sales and marketing strategies, adjust your branding and messaging and identify any problems in the buyer journey.
We don’t underestimate the power of the data that you get from typeforms, which is why we’ve made data collection simple. You have 3 options: simply export into a spreadsheet, download a sharable report or send the data to another tool using our integration functionality.
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Here's what people say about us
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
Form builders are as old as the web, but Typeform elevates the medium substantially.
Johnny Rodgers
Product Architect
We’ve received 3x the responses using Typeform than from a professionally commissioned market research study
Kate Donhoe
Head of Product Marketing
Leads from the Typeform integration were twice as likely to convert.
Tobias Wasmer
Marketing Manager @ Volvo Cars
You used to need developers to do all this. Not anymore.
Kyle Maltz
Chief Operating Officer
Typeform is a production-grade system for our entire growth funnel.
Gaurav Vohra
Head of Growth
Typeform helps me attract more responses and a higher response rate than other tools.
Rand Fishkin
CEO + Founder
How does it work?
Make a stylish form in minutes with our drag-and-drop builder.
Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.
Take respondents down different paths based on their answers.
Customer retention survey not right?
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