Collect customer feedback on your fitness service, and deliver the best experience possible—all in one place.
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If you’re looking to improve your gym or fitness service, there’s no better way of going about it than asking your customers first. Your gym fanatics are the ones that use your product regularly and will be more than happy to share their opinion.
Fitness competition is fierce, and if people aren’t getting the experience they want they’ll begin looking elsewhere. Show your gym goers you care and ask what changes they would like to see in your gym—or from you as a fitness provider.
Build a business case to upgrade the total fitness experience for your guests.
A fitness feedback form has two goals: customer retention and customer acquisition. However, to get the data and information you need, you should be asking the right questions.
Get an understanding of the type of customer you’re speaking to. Are they a fitness fanatic? Are they just starting to build a healthier lifestyle? Maybe they just want new friends?
Once you understand how someone uses the gym, you can learn what they like, don’t like, and what changes they would like to see. Their opinion is likely to reflect others who use the gym in a similar way as them. Finally, prioritize the changes you need.
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