IT satisfaction survey template
Use a satisfaction survey to help your IT team or help desk improve their service
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No matter how great your service is, there’s always room to improve and evolve. An IT satisfaction survey is a great way to do a pulse check on your service, and spot any ways to improve.
A satisfaction survey can also be a great way to boost productivity, by identifying ways to speed up the service, or learning about mistakes and resolving them.
Start by understanding your goals. What questions are you trying to answer? Maybe you’d like to see if your customer service skills are up to scratch, or if there’s a gap in your skillset. Whatever you need, you can make your survey as specific or as open as you like.
Typeforms are completely customizable, so you can create a survey that fits right in with your branding. Our range of question types will get you valuable qualitative and quantitative insights to help you improve. Need some inspiration? Start with this template.
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