What's considered a good NPS score?

Context matters more than benchmarks. An NPS above 0 means you have more Promoters than Detractors, and that's a baseline. Above 30 is generally considered strong. Above 50 is excellent. Above 70 is world-class. But the most useful comparison is against your own past scores, not industry averages. A jump from 15 to 30 tells you more than knowing the "average" SaaS NPS is 40.