Customer loss survey template
Get closure and find out why they left
Collect up to 3.5x more data with Typeform
Unfortunately âItâs not you, itâs meâ isnât something we hear often from clients
But when customers do leave you, itâs important to know why. Send a customer loss survey when youâve been broken up with, and avoid making the same mistakes for future customers.
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Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.
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This type of survey is not only a good way to learn about mistakes youâve made, but itâs an opportunity to find out more about your competitors too.
The people with the best information are the customers who have just switched. Theyâll have done all the research and spoken to your competitors about what they can offer. Make sure to include questions thatâll help you understand your market position, and how you can compete
Thereâs no better way to learn about what youâve done wrong, than from an ex-customer. Use this survey to really dig into the detail, and understand why you were selected as a provider in the first place, and what happened along the way to make them leave you.
Remember this exercise isnât about getting the customer back. Theyâre less likely to give you honest answers if they feel it is just a sales ploy.
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