Complaints can help you succeed

Resolve issues, build trust, and move forward with our complaint form template

Customize your form to fit your needs and style. Change fonts, questions, images, and more.

Drag and drop to quickly build your form or questionnaire—or use one of our curated templates

Look great and impress your audience with a form that stays on-brand all day long

How do I design a complaint form?

Just because it’s a complaint form, there’s no reason not to be friendly. Having said that, maybe save your hilarious jokes for another time.

A good place to start is by sympathizing with your customer–an important step and one that’s easy to forget. Then, get information about the complaint, and finish with a commitment to find a solution.

To take things further, integrate your form with Salesforce to alert your customer service team, and with a speedy response, you could turn a complainer into a loyal customer.

What kind of complaints can my form handle?

This is the beauty of it–you can adapt this template to whatever you need. Need an internal complaints form for your office? A few tweaks here and there, and you’ve got it. Running a delivery service? Adapt your options to timing, handovers, friendly service, and more.

Our forms are fully customizable and have all kinds of question types, so take some time to play around until you’ve got the perfect form for you. Still need a hand? Check out our Help Center which covers question types, Logic Jumps, and much more.

“Just used Typeform for the first time and was blown away by the conversational UX, keyboard-first interaction, and overall attention to detail. Form builders are as old as the web, but this approach elevates the medium substantially.”

Johnny Rodgers - Product architect @SlackHQ

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