Unfortunately “It’s not you, it’s me” isn’t something we hear often from clients

But when customers do leave you, it’s important to know why. Send a customer loss survey when you’ve been broken up with, and avoid making the same mistakes for future customers.

Add images, videos, logos, GIFs, and design to your typeform—and turn your bland, old survey into a brand-new experience.

Ask one question at a time and use images throughout. Filling out your survey will be a breeze.

Analyze your data in a beautiful survey report. Connect it to Google Sheets or your favorite web app.

Forms and surveys that perform

People abandon surveys because they get bored. Typeforms ask one question at a time to keep people engaged. Photos, GIFs and videos make them fun & interactive, so you get more insights to power your business.

Share and get responses easily

You can embed surveys straight into your site—we’ll generate the code for you. Or launch in an email, share on social media, or copy and paste the link wherever. Plus, people can answer on any device—mobile, tablet, or computer.

300+ templates to discover

We’ve got templates for all sorts of things, from customer feedback and lead generation forms to digital marketing quizzes.

What you can learn from a customer loss survey

This type of survey is not only a good way to learn about mistakes you’ve made, but it’s an opportunity to find out more about your competitors too.

The people with the best information are the customers who have just switched. They’ll have done all the research and spoken to your competitors about what they can offer. Make sure to include questions that’ll help you understand your market position, and how you can compete

Learn from your mistakes

There’s no better way to learn about what you’ve done wrong, than from an ex-customer. Use this survey to really dig into the detail, and understand why you were selected as a provider in the first place, and what happened along the way to make them leave you.

Remember this exercise isn’t about getting the customer back. They’re less likely to give you honest answers if they feel it is just a sales ploy.

No other software makes it so easy for marketing teams to run surveys with customers—it’s intuitive and simple to use

Ian Crawford - Digital Brand Manager at TUI

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