Support ticket form template

How can we help?Hi there. First off, what's your name?Great, how can we help you today, {{field:8693a61b-8cf9-4db4-930d-cde340f2bda3}}?

General question, Something isn't working, Help with feature, To talk about my account

Okay, please tell us more about what you need or how we can help.Which version of the product are you using?This will help us provide a more accurate answer

V1.2, V3, V5, V6.1

Finally, let's grab your email address.All done—we'll check out your ticket asap.

Collect up to 3.5x more data with Typeform

Customer service excellence

You’re only as good as the tools you use. Typeform enables you to create a winning online form to capture and manage support tickets in the simplest way. This form lets you grab the info you need to help customers as and when they need it.

With Typeform, you can customize everything

Change text, colors, and even logos to match the look and feel of your brand. Then embed forms smoothly onto web and email.

Make forms feel effortless to fill out. Pace questions, call people by their name, and adapt the flow based on the data they share.

Stay efficient by connecting forms to your workflow. Typeform integrates with 300+ tools including Slack, Zapier, and HubSpot.

Support ticket form FAQs:

Seeking support should be easy for your customers. It’s all about making the interaction uncomplicated from start to finish. An online support ticket form is a great initial step. It’ll get you the information you need to solve your customers’ problems without much effort on their part. Or on yours. Getting back to your customers quickly should be a priority, so ensure you use a form with instant notifications. You can also level up your approach and integrate with tools like Zendesk, Intercom, and Slack for seamless workflows.

First, create one that fits your needs. There’s no winning formula, but our free template is a good place to start. Add or edit questions, and tailor your support ticket form to suit your business and the tools you use. With our straightforward builder, you can create and launch your form in minutes. Once it’s complete, link to it or embed it on your site in a place that’s easy to find. Our forms are conversational and super intuitive, so there’ll be no barriers between you and your customer.